Manager, Hospice Volunteer Services

Halifax Health • Port Orange, FL

112d

About The Position

The Volunteer Department Manager oversees the Volunteer Coordinators and is responsible for the recruitment, training, supervision and retention of hospice volunteers. This position ensures that volunteers are effectively integrated into hospice services and are equipped to provide compassionate support to patients and families. The Volunteer manager also ensures compliance with regulatory requirements, management of care center Kitchens, providing safe patient meals and supports the organization's mission of providing extraordinary end-of-life-care.

Requirements

• Bachelor's degree in social work, human services, nonprofit management, or related field (preferred).
• Minimum of 2-3 years of experience in volunteer management, preferably in a healthcare or hospice setting.
• Knowledge of hospice philosophy and end-of-life issues.
• Strong interpersonal, organizational and communication skills.
• Proficient in Microsoft office, Volunteer management software, ability to multitask, resolving conflicts and other challenging problems.
• Valid driver's license and reliable transportation.
• Completion of Food Safety Management Certification through 'Safe Foods' (renewal requirement, every 5 years).

Nice To Haves

• Cultural sensitivity and a commitment to diversity and inclusion.
• Empathy and emotional intelligence.

Responsibilities

• Develop and manage the hospice volunteer program in alignment with organizational goals and Medicare Guidelines.
• Supervise Volunteer Coordinators.
• Assess hospice volunteer needs and match volunteer skills and interests with appropriate assignments.
• Maintain accurate records of volunteer assignments, hours, and performance.
• Recruit a diverse pool of volunteers through community outreach, partnerships, and marketing efforts.
• Conduct orientation and training programs to prepare volunteers for roles in patient care, bereavement support, administrative assistance, and special events.
• Provide ongoing education and support to ensure volunteer competence and engagement.
• Serve as the primary point of contact for Volunteer Coordinator and secondary volunteers.
• Offer regular supervision, recognition, and feedback to promote volunteer satisfaction and retention.
• Address volunteer concerns and resolve conflicts as needed.
• Ensure necessary stock and kitchen maintenance.
• Ensure volunteer schedules are up to date and ensure coverage.
• Ensure volunteer program meets accreditation standards, Medicare Conditions of Participation.
• Ensure Volunteers records are up to date in the EMR or volunteer management system.
• Prepare reports on volunteer activity for leadership.
• Coordinate with the interdisciplinary team members to integrate volunteers into patient care plans.
• Represent the organization at community events to promote the volunteer program.
• Foster partnerships with local schools, churches and community groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees