Manager, Home Warranty Network Optimization

Assurant

22d • Remote

About The Position

The Manager, Home Warranty Network Optimization is a lead business operations role focused on maximizing network performance via platform configuration, market level performance via high-volume, high-performing Service Providers within the In-Home Field Service Network. Reporting to the Director, Home Warranty Service Delivery, this position ensures the execution of data-driven decision making, continuous improvement initiatives, and operational alignment. The incumbent will apply Six Sigma methodologies, project management principles, and quantitative analysis to enhance partner performance, customer satisfaction, and network efficiency. This role collaborates closely with internal teams to ensure consistency across the network and support strategic execution and course correction.

Requirements

• Bachelor’s degree in business, supply chain, operations, or related field.
• Minimum 5 years’ experience in partner/vendor management, service delivery, or operations.
• Demonstrated success in applying Six Sigma and project management principles.
• Strong analytical and problem-solving skills with experience in data-driven decision making.
• Proven ability to collaborate across cross-functional teams.
• Excellent communication and relationship-building skills.
• Proficiency in Microsoft Office Suite and data analysis tools.
• Ability to travel up to 20%.

Nice To Haves

• MBA or advanced degree preferred.
• Six Sigma Certification strongly preferred.
• Experience in service operations within the wireless or in-home industry.
• Experience with RFP/RFQ processes and supplier evaluation.
• Familiarity with kaizen and lean methodologies.

Responsibilities

• Implement market level success strategies via top volume service providers to ensure alignment with performance expectations, customer satisfaction, and operational goals for both Assurant, as well as the Vendor Partner. (30%)
• Analyze performance and market coverage of high-volume partners using quantitative methods to identify trends, gaps, and opportunities for improvement. (25%)
• Collaborate with internal teams (Network Capacity, Network Analytics, Claims Management) to support strategic roadmap and course correction when necessary. (20%)
• Lead and support continuous improvement initiatives using Six Sigma and project management methodologies. (15%)
• Partner with leadership to align kaizen priorities with organizational strategy and build a culture of operational excellence. (10%)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees