Manager, Home Care RN

Loretto Management Corporation•Syracuse, NY

About The Position

Overview The Manager, Home Care, RN provides clinical leadership to staff providing home care services. The Manager, Home Care, RN supervises a multidisciplinary team of home care professionals including home care RNs, LPNs, Physical Therapists, Occupational Therapists, Speech Therapists, Respiratory Therapists, Nutritional Therapists, Social Workers, home health aides, and personal care aides. With the Director, participates in planning, organizing, directing and facilitating the clinical operations to ensure regulatory compliance. Responsibilities Job Duties as a Manager As a Manager, this position is responsible for the ongoing operations and routine decision making within the function, department or site. Emphasis is on executing strategy and tactics. May provide input on strategic matters. Interprets and applies organization policy, ensuring all activities are in compliance. Delegates, organizes and coordinates the daily operations of departments within the function, department or site. Promotes and encourages teamwork among employees and supervisors, and between departments. Communicates ideas and goals clearly and is an effective listener. Ensures that information is effectively communicated and shared throughout the department and organization. Provides and encourages effective coaching. Promotes a positive environment of constructive feedback. Uses effective communication skills, such as, active listening, unbiased and nonjudgmental language, and open communication style with all staff. Uses effective communication and critical thinking skills during conflict resolution, problem solving, decision making, and other complex dialogues. Keeps current in his/her area of specialization and in emerging and best practices. Fosters process improvements for greater operating efficiency and resident/customer service. Ensures optimal workflow and adequate resources. Actively leads or participates in meetings, teams and task forces as requested. Ensures adequate skills, training and development among staff. Manages and supervises assigned personnel, including performance management, scheduling, and orientation. With the Director and Human Resources guidance, makes or approves recommendations on employee hires, transfers, promotions, salary changes, disciplinary actions, terminations and similar actions. In conjunction with HR, resolves grievances and other personnel problems in a fair, timely and consistent manner. May have input to or recommendations for operating budgets. Job Duties Specific to This Position: Manages the day to day activities operations of the home care interdisciplinary team. Monitors the appropriateness of home care services in place to meet resident need. Works collaboratively with other team members to facilitate meeting resident care needs. Provides professional guidance on and interprets regulations and agency policy and procedures. Keeps self and staff current on new policies, procedures and regulations. Monitors staff’s completion of mandatory annual health evaluation. Facilitates or performs education, training, and competency evaluations for appropriate staff for special care needs (i.e. Foley care, leg bag care, lift equipment). Works closely with scheduling team regarding all aspects of documentation, scheduling, and information management, and meets with scheduling team as needed. Addresses all scheduling inconsistencies (i.e. missed aide visits) and staff documentation issues. Works with scheduling to ensure appropriate staffing for seven days per week with 24-hour coverage, as appropriate, as evidenced by completed weekly schedules. Performs ongoing review of patient cases and delegation of staff assignments to other staff (i.e. RNs, LPNs, CHHAs) to ensure appropriate utilization of staff. Investigates and evaluates problems and situations that arise including incidents, grievances and events. Recognizes contributions and celebrates accomplishments of staff. Investigates, follows up, and resolves customer service concerns. Communicates, collaborates and works cooperatively with Home Care staff, the IDT, and outside providers. Promotes team building and collaboration within the unit, function, department or site. Keeps self and staff current in best practices nursing care. Participates and encourages participation in professional associations, educational conferences, and in-services as appropriate or required. Ensures new staff receive appropriate orientation and training. Promotes and fosters compliance in the workplace. Communicates expectations to all employees regarding compliance oriented behavior. Ensures staff adheres to policies, procedures and regulations. Works closely with the Director of Clinical Services on performance improvement and regulatory compliance monitoring of agency activities. Collaborates to prepare, implement, and follow up on DOH survey deficiency report findings. Analyzes documentation for regulatory compliance, quality, completion and follows up with staff as issues arise. Performs medical record review to assess the documentation compliance in relation to agency and DOH regulations. Develops and records policies and procedures to improve organizational function. Acts on behalf of the Director of Clinical Services in his/her absence. Takes call and related responsibilities as needed. Job Expectations for All Employees: Promotes and role-models the mission, values, vision and strategic goals of Loretto in all interactions with staff, peers, residents, family members, vendors and visitors. Treats people with dignity, professionalism and kindness. Demonstrates excellent internal and external customer service skills such as friendly greeting, making eye contact, listening attentively, responding in a timely manner, showing respect and empathy and acting as a role model for staff and peers. Demonstrates excellent work attendance, reliability and work ethics. Attends and actively participates in required meetings and training sessions. Complies with established policies, procedures, and codes of conduct at all times. Adheres to all health and safety requirements, regulations, policies and procedures. Practices and teaches safety awareness. Identifies and reports or corrects any possible safety or environmental issues. Understands all HIPAA and other compliance & regulatory requirements associated with their role, including completion of required internal or external training/certifications. Performs a variety of related duties as assigned.

Requirements

5+ years’ experience in long term/acute home care.
2+ years’ supervisory experience.
Graduate of an accredited school of nursing.
Current NYS license and registration in good standing as a professional nurse
Possession of current NYS driver’s license and dependable vehicle.
Proven knowledge of adult care facilities and applicable DOH regulations.
Current knowledge of best practice nursing standards and care.
Proven assessment and care planning skills.
Ability to lead, guide and motivate staff.
Outstanding interpersonal and communication skills including the ability to communicate effectively with clients, residents, and families from diverse backgrounds who may have physical, sensory and mental impairments.
Ability to analyze problems, plan resolution strategies, implement solutions and evaluate outcomes.
Effective conflict resolution skills.
Proficient in MS Office and able to learn new software rapidly.
An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Nice To Haves

BSN or BS in related field preferred.

Responsibilities

Manages the day to day activities operations of the home care interdisciplinary team.
Monitors the appropriateness of home care services in place to meet resident need.
Works collaboratively with other team members to facilitate meeting resident care needs.
Provides professional guidance on and interprets regulations and agency policy and procedures.
Keeps self and staff current on new policies, procedures and regulations.
Monitors staff’s completion of mandatory annual health evaluation.
Facilitates or performs education, training, and competency evaluations for appropriate staff for special care needs (i.e. Foley care, leg bag care, lift equipment).
Works closely with scheduling team regarding all aspects of documentation, scheduling, and information management, and meets with scheduling team as needed.
Addresses all scheduling inconsistencies (i.e. missed aide visits) and staff documentation issues.
Works with scheduling to ensure appropriate staffing for seven days per week with 24-hour coverage, as appropriate, as evidenced by completed weekly schedules.
Performs ongoing review of patient cases and delegation of staff assignments to other staff (i.e. RNs, LPNs, CHHAs) to ensure appropriate utilization of staff.
Investigates and evaluates problems and situations that arise including incidents, grievances and events.
Recognizes contributions and celebrates accomplishments of staff.
Investigates, follows up, and resolves customer service concerns.
Communicates, collaborates and works cooperatively with Home Care staff, the IDT, and outside providers.
Promotes team building and collaboration within the unit, function, department or site.
Keeps self and staff current in best practices nursing care.
Participates and encourages participation in professional associations, educational conferences, and in-services as appropriate or required.
Ensures new staff receive appropriate orientation and training.
Promotes and fosters compliance in the workplace.
Communicates expectations to all employees regarding compliance oriented behavior.
Ensures staff adheres to policies, procedures and regulations.
Works closely with the Director of Clinical Services on performance improvement and regulatory compliance monitoring of agency activities.
Collaborates to prepare, implement, and follow up on DOH survey deficiency report findings.
Analyzes documentation for regulatory compliance, quality, completion and follows up with staff as issues arise.
Performs medical record review to assess the documentation compliance in relation to agency and DOH regulations.
Develops and records policies and procedures to improve organizational function.
Acts on behalf of the Director of Clinical Services in his/her absence.
Takes call and related responsibilities as needed.