Manager, Hiring Logistics & Operations, Talent Acquisition

Capital One • Richmond, VA

24d

About The Position

Are you a strategic leader with a passion for transforming the candidate experience and building impactful relationships? Join us as a Manager on the Hiring Logistics & Operations team, where you'll be at the forefront of shaping our post-offer processes, driving operational excellence, and creating a seamless experience for our candidates. In this role, you will provide strategic oversight of all candidate post-offer processes, leveraging your expertise to manage critical vendor partnerships, implement rigorous process controls, and cultivate relationships across the Joining Capital One Experience. You'll work closely with key stakeholders—including candidates, Recruiters, Risk Management, Onboarding, and various enterprise support functions—to ensure a truly exceptional experience for every candidate. Success in this role will require exceptional leadership, strategic communication, and an unwavering commitment to customer service and process integrity.

Requirements

• High School diploma, GED or equivalent certification
• At least 2 years of people management experience
• At least 3 years of experience supporting, partnering and interacting with business clients and stakeholders
• At least 3 years of combined experience across the risk, process, or project management disciplines
• At least 3 years of experience in Human Resources

Nice To Haves

• Bachelor’s degree or military experience
• 4 years of human resources experience
• 3 years of recruiting experience
• 2 years of experience as paralegal or experience in legal or law firm environment
• Certified as a Professional in Human Resources (PHR)
• Certified in Business Process Management (BPM)

Responsibilities

• Lead a high-performing organization composed of direct and indirect reports, ensuring alignment with critical business priorities and performance standards.
• Direct sophisticated process management efforts that expertly guide recruiters and candidates through the complexities of the post-offer and background screening lifecycle.
• Drive impeccable process compliance and operational execution across all background screening functions for associates and contractors.
• Demonstrate insatiable curiosity and a strong aptitude to learn about the current regulatory environment and internal policies that govern this crucial process.
• Collaborate with internal business partners to interpret, apply, and implement legislative and regulatory guidelines, ensuring unwavering compliance and adherence to requirements.
• Lead transformative process-improvement initiatives, consistently focused on elevating efficiency, transparency, and the overall candidate experience.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees