Manager, Hiring Logistics & Operations, Talent Acquisition

Capital One•Richmond, VA

56d

About The Position

Are you a strategic leader with a passion for transforming the candidate experience and building impactful relationships? Join us as a Manager on the Hiring Logistics & Operations team, where you'll be at the forefront of shaping our post-offer processes, driving operational excellence, and creating a seamless experience for our candidates. In this role, you will provide strategic oversight of all candidate post-offer processes, leveraging your expertise to manage critical vendor partnerships, implement rigorous process controls, and cultivate relationships across the Joining Capital One Experience. You'll work closely with key stakeholders-including candidates, Recruiters, Risk Management, Onboarding, and various enterprise support functions-to ensure a truly exceptional experience for every candidate. Success in this role will require exceptional leadership, strategic communication, and an unwavering commitment to customer service and process integrity.

Requirements

High School diploma, GED or equivalent certification
At least 2 years of people management experience
At least 3 years of experience supporting, partnering and interacting with business clients and stakeholders
At least 3 years of combined experience across the risk, process, or project management disciplines
At least 3 years of experience in Human Resources
Is a proactive problem solver with the ability to leverage data to identify issues, generate innovative ideas, and identify opportunities to optimize processes
Translates strategic vision into executable plans, ensuring operational excellence through proactive risk management, communication and stakeholder alignment
Embraces each pillar of the People Leader Success Profile by providing inclusive, empowering and inspiring leadership to their team and championing professional development
Is able to cultivate and sustain strong internal and external relationships to enable seamless coordination and delivery of enterprise objectives, promote a culture of teamwork and knowledge sharing, and partner effectively to strengthen processes
Autonomously manages multiple projects concurrently, while pursuing continuous improvements and keeping stakeholders informed of progress

Nice To Haves

Bachelor's degree or military experience
4 years of human resources experience
3 years of recruiting experience
2 years of experience as paralegal or experience in legal or law firm environment
Certified as a Professional in Human Resources (PHR)
Certified in Business Process Management (BPM)

Responsibilities

Lead a high-performing organization composed of direct and indirect reports, ensuring alignment with critical business priorities and performance standards.
Direct sophisticated process management efforts that expertly guide recruiters and candidates through the complexities of the post-offer and background screening lifecycle.
Drive impeccable process compliance and operational execution across all background screening functions for associates and contractors.
Demonstrate insatiable curiosity and a strong aptitude to learn about the current regulatory environment and internal policies that govern this crucial process.
Collaborate with internal business partners to interpret, apply, and implement legislative and regulatory guidelines, ensuring unwavering compliance and adherence to requirements.
Lead transformative process-improvement initiatives, consistently focused on elevating efficiency, transparency, and the overall candidate experience.