Manager, High Value At Risk Operations - REMOTE

Jobgether

6h•$69,000 - $129,000•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, High Value At Risk Operations - REMOTE. In this role, you will lead and develop a team of approximately 16 agents specializing in high-risk account collections. Your strategic leadership through coaching and performance management will ensure exceptional quality and productivity. You will engage with customers to understand their needs, offering tailored solutions while driving operational success. This opportunity allows you to foster a results-driven team culture aligned with organizational values and a focus on exemplary customer service.

Requirements

4-6 years of relevant experience and a post-secondary degree in a related field.
In-depth knowledge of credit qualifications and associated risks.
Strong understanding of relevant laws and regulations for collections.
Advanced verbal and written communication skills.
Proficient in collaboration and team-oriented work.
Strong analytical and problem-solving capabilities.
Ability to influence and make data-driven decisions.
Experience in remote work environments.

Responsibilities

Oversee specialized teams focused on high-risk operations and account collections.
Manage collections across diverse high-risk products.
Foster a culture aligned with organizational values and strategy.
Ensure alignment between values, behaviors, and promote diversity and inclusion.
Define clear goals and expected outcomes for the team.
Attract, retain, and develop top talent within the team.
Deliver exceptional customer service, addressing complex escalations.
Analyze customer needs and provide strategic collection advice.
Implement loss mitigation processes for non-performing accounts.
Lead change management initiatives and collaborate with stakeholders.