Manager, Healthcare Technical Operations
About The Position
The Manager, Healthcare Technical Operations Team, responsible for technical onboarding, integration, and data quality operations across Inmar's Healthcare Division. This role defines and executes the long-term vision, strategy, and structure of Technical Operations, ensuring scalable,pliant, and reliable support for Healthcare clients and partners. Serving as a player-coach, the Manager manages a team of Implementation Specialists/Engineers and a Data Quality Analyst, providing guidance, oversight, and mentorship. This position oversees execution of technical onboarding for select partner and vendor relationships across multiple products, serving as the primary escalation point for technical issues and ensuring alignment with Product, Engineering, and Client Excellence. The Manager is accountable for operational excellence,pliance adherence (including DSCSA), and proactive client support. Why This Role Matters The Manager is foundational to the success of Inmar's Healthcare Technical Operations Team. By leading technical onboarding, integration strategy, and data quality oversight, this role ensures Healthcare clients experience reliable,pliant, and scalable operations. The Manager drives alignment between Product, Engineering, and Client Excellence, fostering operational excellence,pliance readiness, and client trust that supports long-term growth.
Requirements
- Bachelor's degree in Information Systems, Computer Science, Engineering, or related field; or equivalentbination of education and experience.
- 6+ years of experience in technical operations, systems integration, or implementation management roles.
- 2+ years of experience leading technical or cross-functional teams.
- Strong understanding of data integration protocols (AS2, SFTP, RESTful APIs) andpliance-driven workflows.
- Proven ability to manage client-facing technical projects and resolveplex issues in collaboration with Product and Engineering.
- Excellent leadership, organizational, andmunication skills with the ability to influence across multiple levels.
- Experience managing projects in regulated orpliance-oriented environments (e.g., DSCSA, healthcare, or life sciences).
Nice To Haves
- Master's degree in Information Systems, Business Administration, or related discipline.
- Experience leading a technical operations or integration function within a SaaS or healthcare technology organization.
- Familiarity with data observability, monitoring, and automation tools.
- Working knowledge of cloud environments (AWS, Azure) and modern data pipelines.
- Experience managing dashboards and KPIs using tools such as Looker, Power BI or Tableau.
Responsibilities
- Lead and manage the Healthcare Technical Operations Team, including Implementation Specialists/Engineers and the Data Quality Analyst.
- Define the overall strategy for Technical Operations and ensure scalable,pliant execution across onboarding and integration processes..
- Establish performance goals, metrics, and accountability structures for team effectiveness.
- Provide coaching, feedback, and professional development to foster high-performing, cross-functional collaboration.
- Serve as the escalation point for integration and onboarding issues, ensuring timely resolution and client satisfaction.
- Oversee execution of technical onboarding for select partners and vendors to ensure integration readiness,pliance, and client satisfaction.
- Collaborate with Product and Engineering to design scalable onboarding frameworks, standard playbooks, and automation strategies.
- Ensure technical documentation, workflows, and data exchanges (AS2, SFTP, APIs) meet security andpliance standards.
- Partner with the Data Quality Analyst to monitor integration performance, identify anomalies, and mitigate risks.
- Lead continuous improvement initiatives focused on scalability, reliability, and client experience.
- Collaborate with Client Excellence, Product, and Engineering leaders to ensure unified execution across teams.
- Translate business andpliance requirements (including DSCSA) into actionable technical strategies.
- Communicate progress, risks, and rmendations to executive stakeholders.
- Develop dashboards and reports to measure onboarding efficiency, integration health, and client impact.
- Partner with Client Excellence leadership to ensure insights from Technical Operations inform proactive client engagement and retention strategies.
- Represent Technical Operations in strategic planning sessions and division-wide initiatives.
Benefits
- Medical, Dental, and Vision insurance
- Basic and Supplemental Life Insurance options
- 401(k) retirement plans withpany match
- Health Spending Accounts (HSA/FSA)
- Flexible time off and 11 paid holidays
- Family-building benefits, including Maternity, Adoption, and Parental Leave
- Tuition Reimbursement and certification support, reflecting ourmitment to lifelong learning
- Wellness and Mental Health counseling services
- Concierge and work/life support resources
- Adoption Assistance Reimbursement
- Perks and discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
