Manager, HCP Engagement

Otsuka Pharmaceutical Co., Ltd.

8d

About The Position

The Manager, HCP Engagement Lead is a dedicated execution role responsible for the day-to-day operation and administration of the R&D Healthcare Professional (HCP) engagement and contracting process. This position is the primary point of contact for internal stakeholders seeking to engage external experts and is accountable for ensuring all contracts, payments, and documentation are processed efficiently, compliantly, and in accordance with the CoE's established "white glove" service standards. This role supports the Associate Director in maintaining the integrity of the centralized system and achieving audit-readiness. This position reports directly to the Associate Director, R&D HCP Engagement Center of Excellence (CoE).

Requirements

• Bachelor's degree in Business Administration, Life Sciences, Finance, or a related field is required
• Minimum of 5 years of hands-on experience in pharmaceutical or biotechnology operations, with direct experience in HCP contracting, finance operations, or compliance
• Proven proficiency in using iHub or similar contract/CRM management platforms for data entry, workflow management, and contract processing.
• Strong foundational knowledge of global compliance requirements related to HCP engagement, including FMV, transparency reporting, and anti-bribery regulations.
• Strong project management and organizational skills
• Demonstrated in-depth understanding of HCP compliance frameworks and reporting requirements
• Deep understanding of HCP engagement processes and compliance frameworks, with knowledge of global transparency, FMV, and reporting requirements
• Proven track record of proactive, entrepreneurial work style
• Excellent communication, presentation and collaboration skills
• High attention to detail, accuracy, and documentation standard
• Proficient with Excel, PowerPoint, and CRM/engagement tracking tools
• Strong interpersonal skills with ability to manage multiple cross-functional stakeholders
• Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development - Play an active role in professional development as a business imperative.

Responsibilities

• Operational Execution and Contract Management Execute the end-to-end HCP contracting workflow, including drafting agreements, securing internal approvals, and managing signature processes using the centralized system (e.g., iHub/Veeva)
• Process all HCP payments and expense reimbursements accurately and in a timely manner, adhering strictly to fair market value (FMV) determinations and financial compliance standards
• Serve as the primary operational point of contact for internal R&D stakeholders (GMA, Clinical) and external HCPs regarding contract status, payment inquiries, and logistics
• Oversee the consistent input and maintenance of all HCP contract and engagement data within the centralized system to ensure a single source of truth
• Monitor and support the HCP engagement process, ensuring accurate tracking of activities and assisting in the identification and resolution of operational bottlenecks in collaboration with the Associate Director.
• Service Excellence and Compliance Support Implement the "white glove" service standards set by the Associate Director, ensuring professional, timely, and consistent communication with external experts to provide a smooth and effortless engagement experience
• Triage and address immediate HCP feedback and complaints regarding the engagement process, escalating systemic issues to the Associate Director for strategic resolution
• Maintain meticulous documentation and record-keeping for all HCP contracts and interactions to ensure the CoE is fully prepared for internal and external audits
• Support the Associate Director in monitoring for KOL fatigue and contract thresholds by actively tracking expert engagement frequency
• Data and Metrics Support Support the Associate Director in the development and routine generation of performance dashboards and KPIs related to contracting cycle time, payment processing, and operational efficiency
• Extract and prepare engagement/contracting data for analysis to help identify trends, bottlenecks, and opportunities for process optimization
• Utilize technology and the centralized system to support the tracking of all required compliance metrics
• Support the identification of process improvement opportunities within the CoE, and contribute to the implementation of innovative solutions including technology and AI tools to enhance workflows across Medical Affairs and R&D
• Support the identification of process inefficiencies by gathering operational data and assisting in the implementation of scalable, automated solutions to reduce cycle times and administrative burden.
• Participate in cross-functional Root Cause Analysis (RCA) efforts, documenting findings and contributing to the execution of corrective and preventive action (CAPA) plans under the guidance of the lead.

Benefits

• Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees