Manager , H.I.M. Operations

About the position

The Operations Manager for Health Information Management (H.I.M.) provides leadership and oversees the efficient functioning of the day-to-day operations of the Health Information Management Department. This includes managing activities related to birth certificate registry, release of information, chart completion, provider delinquency, medical record audits, scanning, and ensuring data integrity of patient medical records. The role ensures that processes and procedures comply with state and federal requirements for quality and completeness of documentation, release of information, and records retention. The Operations Manager serves as a liaison with internal customers, patients, and external customers.

Responsibilities

• Supervises Health Information Representatives, Data Integrity Specialists, and Management Analysts, including interviewing, orientation, training, and preparing evaluations; makes decisions on hiring, firing and disciplining of personnel.
• Develops and implements department policies and procedures under the oversight of the HIM Director.
• Oversees the accuracy and timeliness of the chart completion process.
• Ensures compliance with Boston Medical Center's Medical Staff Rules, Regulations and Bylaws as well as external standards involving the Joint Commission, HCFA, Commonwealth of Massachusetts and other regulatory or governmental agencies.
• Monitors chart completion process to assure complete and accurate documentation for continuity of patient care.
• Reviews productivity and quality of staff members' work, taking appropriate action to correct issues as necessary.
• Oversees/provides in-service training with department employees to assure compliant records.
• Schedules and distributes work to ensure a continuous and uninterrupted flow of work.
• Oversees the timely and accurate reporting of birth certificate/registry information to the state.
• Prepares budget for the department and monitors budget throughout the year.
• Serves as the HIM representative on the Forms Committee and BMC's Policy & Procedure Committee.
• Acts as department liaison for medical record audits.
• Assumes miscellaneous delegated managerial responsibilities and performs other duties as assigned.

Requirements

• Associate's Degree or Equivalent Required; Bachelor's Degree Preferred.
• Certification as a Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) is required.
• Five (5) years of progressively responsible experience in a Health Information Management Department.
• Previous managerial experience is required.
• Comprehensive knowledge of systems and methods used in clinical data collection.
• Comprehensive knowledge of Joint Commission standards relative to the Record of Care.
• Comprehensive understanding of all systems, equipment and materials used.
• Comprehensive knowledge of regulatory requirements and the ability to provide documentation of such requirements.
• Analytical ability necessary to develop short and long range plans and objectives.
• Ability to review patient records.
• Ability to prepare correspondence and statistical and narrative reports.
• Excellent communication skills, verbal and written.
• Ability to work with interdisciplinary groups of all levels including senior leadership.