Manager Guest Services

Hilton Grand Vacations • Destin, FL

2d • Onsite

About The Position

Embark on a rewarding career journey with Hilton Grand Vacations, where we set the standard in creating exceptional experiences and fostering positive change within our industry and communities. We invite you to seize the opportunity to become our Front Desk Guest Services Manager at our breathtaking resort at Hilton Grand Vacations Club Sandestin. FL. In this pivotal role, you will supervise a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Don't miss your chance to apply and take the first step toward a fulfilling and successful career with us!
Responsibilities: Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. Ensures the provision of special services to owners and guests. Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Supervises payroll hours and reports. Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Partner with third-party valet service company and handle daily tasks. Routinely work with coding invoices, manage checkbooks and handle contracts. Assists with owner and guest activities and recreation as required by management. Leads key control procedures. May be required to do other duties and special projects as assigned by Senior leadership. Qualifications: Previous supervisory experience is preferred. Demonstrate leadership skills such as integrity, professionalism, and confidentiality. Previous experience in a customer service role. Excellent verbal and written communication skills Computer proficiency Extraordinary People, Exceptional Benefits: Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more! Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team. Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Responsibilities Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided. Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner. Ensures the provision of special services to owners and guests. Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition. Maintains a positive cooperative work environment between staff and management. Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Supervises payroll hours and reports. Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Partner with third-party valet service company and handle daily tasks. Routinely work with coding invoices, manage checkbooks and handle contracts. Assists with owner and guest activities and recreation as required by management. Leads key control procedures. May be required to do other duties and special projects as assigned by Senior leadership. Qualifications Qualifications: Previous supervisory experience is preferred. Demonstrate leadership skills such as integrity, professionalism, and confidentiality. Previous experience in a customer service role. Excellent verbal and written communication skills Computer proficiency When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

• Previous supervisory experience is preferred.
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
• Previous experience in a customer service role.
• Excellent verbal and written communication skills
• Computer proficiency

Responsibilities

• Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Ensures the provision of special services to owners and guests.
• Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
• Maintains a positive cooperative work environment between staff and management.
• Promotes team member empowerment.
• Ensures team members fully understand performance standards, uniforms and appearance standards.
• Supervises payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
• Partner with third-party valet service company and handle daily tasks.
• Routinely work with coding invoices, manage checkbooks and handle contracts.
• Assists with owner and guest activities and recreation as required by management.
• Leads key control procedures.
• May be required to do other duties and special projects as assigned by Senior leadership.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed