Manager Guest Services
About The Position
Embark on a rewarding career journey with Hilton Grand Vacations, where we set the standard in creating exceptional experiences and fostering positive change within our industry and communities. We invite you to seize the opportunity to become our Front Desk Guest Services Manager at our breathtaking resort at Hilton Grand Vacations Club Sandestin. FL. In this pivotal role, you will supervise a dedicated team, ensuring that each guest enjoys an unparalleled and memorable stay from the moment they arrive until the moment they depart. Don't miss your chance to apply and take the first step toward a fulfilling and successful career with us!
Requirements
- Previous supervisory experience is preferred.
- Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
- Previous experience in a customer service role.
- Excellent verbal and written communication skills
- Computer proficiency
Responsibilities
- Leads the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
- Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
- Ensures the provision of special services to owners and guests.
- Leads personnel functions such as selection, orientation, training, performance reviews, counseling, scheduling, pay and recognition.
- Maintains a positive cooperative work environment between staff and management.
- Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
- Supervises payroll hours and reports.
- Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked.
- Partner with third-party valet service company and handle daily tasks.
- Routinely work with coding invoices, manage checkbooks and handle contracts.
- Assists with owner and guest activities and recreation as required by management.
- Leads key control procedures.
- May be required to do other duties and special projects as assigned by Senior leadership.
Benefits
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
