Manager, GTM Field Operations - Revenue Architecture

Gong.io•Salt Lake City, UT

6d•$115,000 - $183,000

About The Position

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000 companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. For more information, visit www.gong.io. At Gong, you will join a company built on innovative products, ambitious goals, and passionate people. We are shaping the future of revenue intelligence and we want people who are excited to build what comes next. You will work with a team that dreams big, moves fast, and cares deeply about the craft and about each other. Here, transparency and trust are core to how we operate, and every person has the opportunity to make a visible impact. If you want to grow, stretch, and do work that truly matters, Gong is the place to do the best work of your career. Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated platform. More than 4,000 companies around the world rely on Gong to support their go-to-market strategies and grow revenue efficiently. For more information, visit www.gong.io. We are looking for a strategic, data-driven, and highly collaborative Field Operations Manager to act as the dedicated business partner to our Solutions organization - which includes Solution Engineering, Value Engineering, Product Outcomes Managers, Demo Engineering, and Instructional Design. In this role, you will sit at the intersection of strategy, operations, analytics, and change management. You won't just report on the news; you will help make it. You will partner with Solutions leadership to define the strategy, while simultaneously rolling up your sleeves to build the infrastructure, processes, and cadence required to execute that strategy. You will act as the "Voice of the Field," working cross-functionally with Finance, Recruiting, Operations, Strategy, Enablement, and Product to secure the resources and alignment necessary for the Solutions team to deliver exceptional value to Gong customers.

Requirements

Experience: 4-6 years of total experience in Revenue Operations, Business Operations, Strategy, or Analytics roles.
Industry Context: 1-2 years of specific experience supporting a Sales or Technical Sales organization (SaaS experience preferred).
Analytical Prowess: Strong proficiency in Excel/Google Sheets and experience with SQL
Strategic Thinker: Ability to see the "big picture" while managing the details. You can flip between high-level strategy and deep-dive analytics seamlessly.
Communication: Exceptional written and verbal communication skills. You can explain complex operational concepts to non-technical stakeholders and influence without authority.

Responsibilities

Strategic Planning & Resource Management
Operational Strategy: Partner with Solutions leadership to design the long-term operational strategy, moving beyond day-to-day tactics to drive scalable growth.
Capacity Planning: Look around corners and prepare multiple quarters ahead. Collaborate with the Strategy team on robust capacity models to identify hiring needs, prioritize resources, and ensure the team is staffed to meet future demand.
Business Partnering: Act as the primary liaison between the Solutions organization and back-office functions (Finance, HR/Recruiting, Deal Desk) to remove friction and secure necessary headcount and budget.
Operational Excellence & Rhythm of Business
Process Definition: Define, document, and enforce standard operating procedures (SOPs) to ensure consistency in customer experience and internal operations.
Operating Rhythm: Own the cadence of the business. Define and drive key motions for the leadership team to ensure accountability and transparency.
Change Management: Lead the rollout of new initiatives, tools, and processes. Ensure field readiness and drive high adoption rates across the Solutions team.
Project Management: Lead cross-functional projects aimed at improving win-rates, retention, and adoption.
Analytics & Performance Management
Performance Drivers: Monitor key metrics (Win-Rates, Stage Conversion, Impacted ARR, Adoption). Identify trends and proactively recommend actions to improve performance.
Data-Driven Insights: Translate complex data into actionable insights. Tell the story behind the numbers to influence leadership decisions.

Benefits

We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
Mental Health benefits with covered therapy and coaching.
401(k) program to help you invest in your future.
Education & learning stipend for personal growth and development.
Flexible vacation time to promote a healthy work-life blend.
Paid parental leave to support you and your family.
Company-wide recharge days each quarter.
Work from home stipend to help you succeed in a remote environment.

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