Manager Ground Operations

Alaska Airlines • WA-SeaTac, WA

2d • $78,750 - $118,150 • Onsite

About The Position

The Manager, Ground Ops is responsible for executing on the strategy for ramp operations, towing, aircraft servicing, safety, compliance, and performance and financial oversight for the ground services department at Horizon Air. As a people leader, this role leads and establishes priorities for the team to ensure ground employees meet or exceed Horizon objectives for safety and compliance, on-time performance, baggage handling, and customer satisfaction.

Requirements

• 5 years of customer service or station operations experience.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of work experience in lieu of this degree.
• Strong interpersonal and communication (e.g., verbal, written, presentation) skills, with the ability to provide insights, recommendations and create collaborative relationships to solve complex challenges that drive outcomes in the best interest of the company.
• Excellent problem-solving skills, with the ability to understand the root causes of issues and to resolve in a thorough manner.
• Detailed oriented and highly organized, with the ability to execute on multiple projects, priorities, and deadlines in a fast-paced environment where flexibility is key.
• Professional work ethic and demonstrated ability to partner with cross functional teams, while addressing people courageously, directly, and candidly.
• Proven ability to motivate and engage employees in order to encourage a team environment and cultivate a positive work environment.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• Proven skills in passenger service, cargo handling, ground operations, personnel administration, and scheduling.
• Knowledge of company policies & regulations, TSA, Customs and Federal Aviation Administration (FAA) policies and procedures.
• Proficiency with Sabre/Image.

Responsibilities

• Lead team of Managers on Duty (MOD) and Supervisors and establish the priorities to provide optimal daily operational performance, which includes on-time performance, customer satisfaction, and staff productivity while ensuring a solid culture of safety and compliance.
• Execute on strategy to keep the ground ops department properly staffed and compliant, which includes reviewing and maintaining the budget, planning station staffing (short term and long term), recruiting, on-boarding, overseeing employee scheduling, training and recurrent qualifications, monitoring below wing internal assets and controls, reviewing audits performed by supervisors and performing monthly self-audits.
• Make decisions related to ensuring that our operation and processes are complaint with federal, state, airport authorities and our company policies.
• Responsible for the oversight of all Ground Service agents (GSAs) while overseeing the ground operations including cabin cleaning, baggage handling, movement of cargo, United States Postal Service (USPS) mail, customs, towing programs, timeline performance and ground services profitability.
• Shape culture of the team through action, presence, and reinforcement of positive behaviors.
• Influence positive employee experiences through engagement and by ensuring thorough and fair processes are used when handling employee concerns.
• Develop people through effective performance management focusing on opportunities, continuous feedback & delegation.
• Provide input on the strategy for supporting station training, aircraft gating, supply and equipment needs, meeting financial objectives and maintaining key relationships with the Port of Seattle, Alaska Airlines, and other business partners in order to work on ground operation issues, remote/bussing operations, facility and construction mitigation, etc.
• Cultivate and promote Horizon Air shared values with the station team and provide excellent customer service and partnership to other internal and external work groups.
• Focus on continuous improvement by seeking out feedback and suggestions, monitoring industry best practices, and developing and implementing process improvement tools and techniques.
• Represent Horizon Air at airport and community events with professionalism, integrity, ingenuity, and care.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager