Manager - GO Creative Client Services
About The Position
The Manager - GO Creative Client Services is a key role within the GO Creative business unit. This position will be responsible for championing key initiatives in customer service, technical training, general employee development and direct supervisory responsibilities. This role will support day-to-day operations across their assigned group, assuring a high level of service and quality for all customers. This individual will work closely with the Operational Leadership team to create, manage, and achieve annual budget targets.
Requirements
- Bachelor's degree in area relative to the business
- Minimum 5 years of experience in an Operational Management role in a similar client facing position
- Enthusiasm, aptitude, organizational skills and a willingness to learn
- Strong reasoning and problem-solving skills
- Excellent verbal and written communication skills
- Ability to interact with client and team members in a professional and respectful manner
- Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
- Strong technology background with project management experience
- Proven experience building strong, cohesive and high-performing teams through effective motivation and coaching methods
- Proven experience leading, developing and training staff
Nice To Haves
- Microsoft Office Specialist (MOS) Certification preferred
Responsibilities
- Supporting full range of staff management duties to include recruiting, employee relations, scheduling, performance management (coaching, feedback, development planning and succession planning).
- Assist the leadership team with recruiting new talent, developing training/orientation materials, and addressing performance concerns
- Create strategy to develop high performing teams, coach and train team members across the entire organization
- Collaborating with the General Manager and Account Manager to develop strategy, best practices and standard operating procedures across the entire operation
- Developing and maintaining relationships with clients as necessary
- Support team in developing and executing service improvement plans in response to client satisfaction feedback
- Providing strategic planning to maintain high standards and streamline processes
- Participate in the preparation of annual budgets, forecasts, and capital project requests
- Monitoring financial targets and ensure they are achieved on a monthly basis
- Providing support for new client discovery / onboarding efforts, and specialty projects as required
- Maintaining open communication with employees, managers and clients
- Complete other duties as assigned
Benefits
- RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Professional, Scientific, and Technical Services
Number of Employees
5,001-10,000 employees
