Vendavo-posted 7 months ago
Full-time • Manager
Hybrid • Chennai, IN
Publishing Industries
This job is no longer available
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We're a growing team looking for a dynamic leader to manage our Global Technical Support. As Manager, Global Technical Support, you will mentor and guide a team of Support Engineers, ensuring we deliver a world-class support experience to our customers. You'll take ownership of operational metrics (such as SLA compliance and CSAT), drive continuous improvement in support processes, and engagement while overseeing customer support tickets, including issue resolution, technical troubleshooting, and customer communication.
