Manager, Global Quality Capabilities

S C Johnson & Son • Racine, WI

354d • Remote

About The Position

As the Manager, Global Quality Capabilities, you will drive Business Category and Brand level focus for consumer, customer, and high impacting internal quality issues. In this role you will maintain and continuously improve prevention-related programs that will mitigate process and product failure in the innovation quality space. Understand risk for new model programs and develop quality plan for successful product launches globally. You will plan, implement, manage and participate in the assigned Quality operations to ensure that the pre-commercialization quality activities are completed, communicate quality related information throughout SC Johnson, identify methods and technologies to improve quality and productivity, and identify and participate in Consumer and Customer driven quality improvement projects.

Requirements

• Bachelor's degree in Science, Engineering or related discipline.
• Minimum of 7 years working in RD&E, Manufacturing, or a Quality-related field with a strong emphasis on quality tools (such as 8D, FMEA, FTA, QFD, DMAIC, Risk management, Knowledge management etc).
• Knowledge of applicable quality techniques required, including component and product life testing techniques and data analysis, applied statistics including Design of Experiments, and new product development and commercialization processes.

Nice To Haves

• Strong influential skills and interpersonal savvy, with the ability to present on various topics to executive committees.
• Advanced degree preferred.
• GMP Experience in pharmaceutical or food industry preferred.

Responsibilities

• Plan and manage the implementation of Quality Improvement initiatives.
• Responsible for planning, managing, and participating in the pre- and post-commercialization quality activities.
• Use statistical techniques to develop and improve products and processes.
• Conduct FMEA (Failure Mode and Effect Analysis).
• Perform process mapping and develop control plans.
• Evaluate production capabilities and review consumer complaint data.
• Conduct RCA (Root Cause Analysis) and resolution of quality issues.
• Partner with Global RD&E, Marketing, Supply Chain and Call Center personnel to drive project teams to address top consumer / Customer complaints.
• Serve as a voting Sponsor for all Global new product Technical Reviews gates.
• Develop the overall quality plan for new products and partner with business teams to identify & address early risks.
• Establish and implement design guidelines for products to address systemic issues.
• Sponsor the facilitation of Design and End Use FMEAs and other risk analysis tools during the development phase of new products.
• Leverage lessons learned and knowledge management tools to drive systemic product and process improvement.
• Utilize QFD to ensure that customer requirements are translated into relevant technical designs throughout each stage of product development.
• Determine Quality resources needed on all new projects and engage Regional resource owners early in the new product development process.
• Coordinate Quality activities on programs that have multiple manufacturing locations and multiple launch regions.
• Classify defects for products in conjunction with launch teams to ensure consistency of defect classification across the globe.
• Promote the application of quality engineering, reliability engineering and preventative techniques throughout the organization.
• Develop, implement, manage, and participate in the Quality Improvement programs aimed at innovation quality and technology transfer.

Benefits

• Bonuses
• Long-term incentives
• Matching 401(k) contributions
• Profit sharing based on company profitability
• Subsidized health care plans
• Maternity/paternity/adoption leave
• Flexible work arrangements
• Vacation purchase options
• Recreation and fitness centers
• Childcare
• Counseling services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees