Manager, Global Payroll Operations

Equinix

1d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Manager, Global Payroll Operations is accountable for the global coordination and submission of payroll inputs, ensuring accuracy, compliance, and operational excellence. The role partners closely with regional payroll teams and People Solutions to operationalize processes, manage risk, support audits, and maintain strong governance of payroll submissions and controls. This position drives automation, continuous improvement, and digital enablement while serving as a knowledge expert and escalation point for global payroll operations.

Requirements

• Degree in HR, Business, Finance, or related field
• Proven years in payroll operations or HR shared services
• Proven experience managing global payroll input processes and controls.
• Strong compliance and audit background
• Good data and reporting skills; experience with dashboards and performance monitoring
• Experience implementing automation solutions and familiarity with AI-driven tools for process optimisation
• Strong operational leadership and team management with the ability to coach and build high-performing global teams
• Strong negotiation and stakeholder management capabilities
• Strong understanding of automation technologies, RPA tools, and emerging AI applications in HR operations
• Analytical mindset with ability to interpret data and influence decisions
• High integrity, resilience, adaptability, and focus on operational excellence and continuous improvement
• Excellent communication, problem-solving skills, and cross-functional collaboration skills
• Understand the connection between the team and business drivers to ensure delivery of lifecycle services are fit for purpose

Nice To Haves

• Familiarity with Workday and payroll vendor platforms desirable

Responsibilities

• Payroll Submission & Operational Excellence Own global payroll input processes and ensure timely, accurate submission to payroll teams
• Maintain controls, validations, compliance standards, and quality assurance
• Drive automation, continuous improvement, and the adoption of robotics and AI to streamline workflows and reduce manual effort
• Responsible for monitoring performance, managing escalations, and ensures delivery against defined processes
• Ensure proper communication channels are available to update the team on knowledge management updates, policy changes and are equipped to support employee queries
• Ensures a positive employee experience by proactively communicating payroll updates, managing exceptions with empathy, and guiding teams through system changes and process improvements
• Compliance, Risk and Audit Support Ensure adherence to regulatory requirements and internal controls
• Support internal and external audits with documentation and reporting
• Monitor payroll accuracy and risk indicators, escalating issues when required
• Responsible for ensuring related policies and articles are updated by the team and owners for use with the Lifecycle team and Employee self-service
• Stakeholder & Vendor Management Collaborate with regional payroll teams, Finance, and People Solutions to ensure aligned, compliant execution
• Manage relationships with payroll service providers (where applicable)
• Resolve escalations and ensure global standards are upheld in partnership with the Vendor Management team
• Data, Reporting & Digital Enablement Leverage analytics and dashboards to monitor performance and drive insights
• Prepare presentations and operational reporting for leadership
• Accelerate digital transformation efforts across lifecycle and compensation processes, embedding automation and intelligent workflows through collaboration and support of the overarching digital and AI transformation strategy
• Owns all operational metrics, quality, timeliness, accuracy, compliance, and employee satisfaction and ensures robust governance of payroll submissions and controls
• People Leadership & Collaboration Responsible for leading the team with accountability and empathy while driving global alignment and operational discipline
• Champion a culture of continuous improvement, digital enablement, and customer centric service delivery
• Build strong partnerships across People Experience, People Solutions, Finance, and other stakeholders
• Act as a knowledge expert in payroll processes and information to equip the team with best practices and guidance

Benefits

• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.
• Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in.
• Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager