Manager, Global Internal Engagement

Apple•Cupertino, CA

About The Position

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The WW Apple Retail Engagement, Marketing & Merchandising (REMM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail’s customers and teams discover, be inspired by, learn about and go further with Apple’s products and services, and does so in a manner that is true to our values. As the Manager, Global Internal Engagement, you work collaboratively with the broader Global Retail Support (GRS) team to design and deliver only at Apple experiences for our teams, encompassing programs such as new hire onboarding, role specific training, growth and development campaigns, values and culture moments, and employee engagement. DESCRIPTION This position will play a pivotal role in enhancing the employee experience by leading the teams that design, evaluate and execute strategies that foster a positive, inclusive, and high-performance work culture, specifically guiding our global retail teams through the opportunities and changes presented by transformative technologies like artificial intelligence (AI). The role requires strong interpersonal skills, a deep understanding of organizational behavior, a passion for Retail, and a forward-thinking approach to leading teams through the ever-evolving landscape of technology.

Requirements

10+ years of Project Management experience with at least 5 years leading communication or learning and development programs.
3-5+ years managing project management teams with experience in building and developing a diverse team of passionate individual contributors.

Nice To Haves

BA/BS in Marketing, Learning Experience Deign, Corporate Communications, Public Relations, Editorial Writing or related field preferred.
Deep understanding of AI tools, platforms, and principles (e.g., generative AI, predictive analytics, machine learning), with a proven ability to apply them to enhance personalized communications and training programs.
Experience leading programs at a global level, with considerations to local nuance and regulatory requirements.
Strong business discernment needed to drive trade off decisions across senior partners and the impact to commercial outcomes.
Experience translating business concepts into a strategic roadmap and excellent delivery track record, with the ability to build multi-year program roadmaps.
Ability to lead and navigate organizational change, implementing new insights and/or business process changes effectively within the Apple culture.
Outstanding organizational, documentation, and communication skills, with experience presenting to and influencing senior executives.
Knowledge of industry leading professional practices for learning and development and communication strategies, preferably in a Retail environment.
Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution, and iterate.
Show an intellectual curiosity to identify continuous improvement opportunities.