Manager, Global Engineering Programs, Field Engineering

Amazon • Herndon, VA

2d

About The Position

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet. We're looking for an experienced Manager, Technical Program Management to join our Field Engineering global programs team dedicated to leading, mentoring, and coaching our team of skilled Technical Program Managers. You will hire & lead a diverse and creative team solving technical problems across our global Amazon Data Centers to scale and improve business practices around the world. The ideal candidate combines deep technical knowledge of data center operations with strong business acumen. You should be comfortable diving deep into technical details while maintaining a clear focus on improving efficiency, availability, and reliability in our data centers. You'll need to effectively influence across organizations to build consensus on complex technical decisions, and drive execution through multiple engineering teams. If you're excited about solving complex technical challenges in data center engineering, driving innovation in infrastructure management, and delivering exceptional experiences for our engineers, we want to hear from you. Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you: Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty Are detail and data oriented Have experience managing engineering projects. Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design) Up to 25% travel expected. Have fun and work hard! Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you! Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Requirements

• Bachelor's degree in Engineering, Computer Science, or a related technical field
• 5+ years of people management experience
• 5+ years of technical program management experience
• 5+ years of industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities experience
• Knowledge of data center infrastructure design, operations, or delivery
• Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience with Agile or other program management methodologies

Responsibilities

• Hire, develop, and manage a team of program managers and technical leads who demonstrate Amazon Leadership Principles
• Coach and mentor team members with varying technical experience, establishing clear growth plans and development strategies for each individual
• Manage team and individual performance, including promotions and career progression
• Lead and motivate teams to deliver on strategic objectives while fostering a culture of operational excellence
• Own and drive the Field Engineering Portfolio strategy across all programs
• Influence strategic direction and roadmaps of partner teams across Data Center Operations, Data Center Engineering, and AWS Service Teams
• Make trade-offs between short-term team needs and long-term business objectives using high judgment
• Create, improve, and manage metrics quantifying performance and driving efficiencies in repeatable work
• Drive engineering processes to improve operational excellence, development methodology, and cross-team collaboration
• Identify where to simplify and optimize while maintaining quality standards

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager