Manager - Global Customer Solutions
United Airlines•Arlington Heights, IL
447d
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About The Position
The Manager of Global Customer Solutions at United Airlines is responsible for overseeing the customer de-escalation work stream, ensuring that customer concerns are addressed effectively and efficiently. This role involves managing a team, coordinating with various operational teams, and maintaining the integrity of the United Brand during escalated customer situations. The position requires flexibility in scheduling to accommodate a 24/7 operation and emphasizes the importance of effective communication and process improvement.
