Manager, Global Communications, Commercial

Full-time - Mid Level

Atlanta, GA

Air Transportation

About the position

The Global Communications team is a driving force in Delta's journey to be a world-class consumer experience brand. Whether we're speaking to frontline team members or industry reporters and government stakeholders, our team works to build trust and affinity with employees, customers, shareholders, and the communities we serve. We're looking for strategic, collaborative communicators who have a passion for storytelling and innovative tactics to capture the hearts and minds of our employees while protecting and bolstering our brand and reputation with stakeholders around the globe. Mission: We advance Delta's reputation as an enviable employer brand powering our transcendence to a beloved consumer experience brand and business worthy of continued premium investment. We build trust among employees, customers, shareholders, and the communities we serve, using strategic communications counsel across four core Delta pillars: Culture, Reputation, Brand, and Business. This communicator will work closely with teams throughout Delta's Commercial and International organizations, with particular emphasis on Network Planning and Revenue Management, to tell stories about Delta's global network, the value to existing and potential customers of Delta's premium products and services, and the airline's commitment to the customer experience. Role: The role reports to the General Manager - Global Communications | Commercial. The successful candidate will be an excellent writer with a knack for creativity, innovation and nontraditional storytelling, and will have a proven record of working collaboratively to understand, distill and communicate key business goals and strategies.

Requirements

• Minimum of 5 years of relevant experience
• Experience working in a dynamic, fast-paced environment
• Proven excellence in written and verbal communication
• Strong project management skills
• Ability to counsel and foster constructive relationships with individuals at all levels including senior level executives, peers, and frontline employees
• Diplomacy, positivity, keen problem-solving and critical thinking skills
• Strong team orientation and relationship-building skills
• Flexibility in dealing with changing priorities
• Must be performing satisfactorily in present position
• Consistently makes safety and security of self and others the priority
• Ability to work 2-3 days each week in headquarters office
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

Nice-to-haves

• Financial, retail and/or airline industry experience
• Passion for measurement and analysis to drive results and prioritize work
• Ability to lead and work both independently and collaboratively, excelling in a cross-functional environment
• High degree of initiative and the ability to manage multiple tasks, work under pressure and meet deadlines as required
• Bachelor's degree in communications/journalism

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare