Manager, Global Clinical Solutions
About The Position
Manager, Global Clinical Solutions (GCS) / IRT Lead Enable efficient delivery of GCS services and technology for clinical programs. Lead Interactive Response Technology (IRT)/Randomization & Trial Supply Management (RTSM) systems across study lifecycle - set-up, maintenance, and close-our - covering randomization, drug supply, and site/subject activities. Drive continuous improvement and ensure delivery to time, cost, and quality. We are recruiting IRT Leads to oversee our Interactive Response Technology (IRT)/ Randomization & Trial Supply Managment (RTSM) systems that manage randomization, drug supply, and site/subject activities for clinical studies. In this role, you will support study teams through the full lifecycle - set-up, maintenance, and close-out - of the IRT system tailored to each clinical protocol. You will drive vendor management , ensuring performance, quality, compliance, and timely delivery across IRT providers. Successful candidate requires strong project management skills , including planning, risk/issue management, stakeholder communication, and on-time execution.
Requirements
- Bachelors degree in life sciences/healthcare and 4+ years of experience.
- Strong project management, analytical and organizational skills; stakeholder management and presentation skills.
- Excellent written and spoken English.
- Proven risk and issue management; effective use of escalation and governance.
- Ability to build relationships and achieve outcomes without direct line authority; curious, self‑motivated, and proactive.
Nice To Haves
- Expertise in GCS/IRT services; experience with Lean Six Sigma and Quality Management Systems (QMS).
- ≈2+ years in drug development or clinical operations; understanding of ICH GCP.
- Experience in a complex, global organization and cross‑functional collaboration.
Responsibilities
- Service delivery and lifecycle management of GCS processes, systems, and tools; ensure business continuity and compliance.
- IRT/RTSM leadership: translate protocol requirements into system design, oversee configuration, UAT, go‑live, maintenance, and decommissioning.
- Vendor management: manage IRT providers for scope, quality, compliance, timelines, and SLAs; resolve issues and ensure on‑time delivery.
- Project management: plan and track milestones, manage risks/issues and changes, communicate clearly with stakeholders, and report progress.
- Training and user enablement: deliver training on processes/systems/tools, facilitate knowledge sharing, define best practices, and maintain communications across GCS and AZ.
- Process improvement: analyze usage and performance, identify efficiency opportunities, build business cases, and lead Lean‑driven improvements.
- Performance monitoring and change delivery: monitor KPIs, implement operational changes, embed continuous improvement and effective knowledge management.
Benefits
- qualified retirement programs
- paid time off (i.e., vacation, holiday, and leaves)
- health, dental, and vision coverage in accordance with the terms of the applicable plans
- opportunity to receive short-term incentive bonuses
- equity-based awards for salaried roles and commissions for sales roles
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
