Manager, Global Advocate

DoorDash USA • Tempe, AZ

3d • Onsite

About The Position

The Global Advocate team is dedicated to enhancing the experience of our internal customers, which in turn creates a stronger, more seamless experience for our external users, including both Consumers and Dashers. We empower our Local Advocate teams through ongoing education, collaborative problem-solving, and decisive action. By partnering closely with cross-functional support teams, we strive to resolve customer support interactions in real time and at scale. Our mission-driven team is looking for a technically inclined, solution-oriented individual who leads with empathy and leverages data to drive impact. As a Manager on our Global Advocate team, you will oversee the day-to-day operations and long-term success of your Global Advocates. We're looking for someone with people management experience who is results-oriented and has a natural capacity to effectively manage groups of people to achieve collective goals. Our best Managers are team first, comfortable managing through change, and have experience guiding and motivating people at all levels across a variety of responsibilities. As a people leader, you will be responsible for fostering team collaboration, employee development, and problem-solving. The ability to be physically present in our corporate Tempe office is deemed essential as you will be responsible for facilitating in-person 1:1 meetings with your direct reports, connecting with cross-functional partners, and nurturing a collaborative team environment. Due to the in-office presence, you must live within a commutable 50 miles of the Tempe office.

Requirements

• You have 1+ years of people management experience leading people leaders (managing leaders with direct reports)
• You want to lead the outcome and positively shape our most important metrics
• You have experience leading projects, hitting goals, and succeeding in a team environment (1+ years of consulting, start-up, and project management experience)
• You're persistent in achieving goals and will do what is needed to ensure things are successful
• You enjoy partnering cross-functionally with a variety of stakeholders to ensure alignment and continuous progress on workstreams
• You can easily operate in an ever-evolving and changing work environment and are comfortable navigating in the gray
• You can translate high-level goals into applicable plans using technical knowledge and data (must be comfortable navigating and summarizing large datasets in Excel to surface insights)
• You are an operator; you translate analysis to actions quickly, to test your hypotheses and use ‘first principles’ to solve challenging business problems at their root level
• You thrive working in a fast-paced, ever-changing environment with an ability to learn and implement new processes efficiently
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Responsibilities

• Lead, coach, and develop a team of 3+ people leaders
• Strategize by designing, building, and executing process improvement projects to drive operational efficiencies and improve the customer experience
• Partner cross-functionally with Support, Integrity Operations, S&O, and other project stakeholders to build a best-in-class operation
• Oversee the performance metrics (Productivity, Quality, Adherence, Retention, etc.) of your team and operate at the lowest level of detail to understand and influence outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed