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The Manager, Genesis After-Sales serves as the liaison between Genesis Motor America and the Genesis stores. This person works to improve retailer performance in the areas of customer retention, customer satisfaction, parts and accessory sales and profitability. The role communicates, implements, and assists retailers through programs, policies, and procedures, which develop and promote well-managed, profitable parts and service departments. Candidate must be able to analyze retailer parts & service operations, identify deficiencies and recommend corrective actions to ensure retailer provides proper Genesis brand image while improving retailer profitability.