Manager, General Investigations, FIU

eBay • Salt Lake City, UT

4d

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About The Team And The Role: Looking for a company that encourages passion, courage, and creativity – where you can help build the future of global commerce? At eBay, you’ll be part of a purpose-driven community dedicated to building an ambitious, inclusive environment where integrity and innovation drive everything we do! Do you want to contribute to one of the world’s most sophisticated Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) programs? Are you passionate about investigating financial crimes and protecting the trust and safety of a global platform that serves millions of users every day? Within eBay Commerce Inc. (eCI), the Financial Intelligence Unit (FIU) plays a critical role in driving the company’s Bank Secrecy Act (BSA) and AML compliance program. The team conducts advanced financial crime investigations, identifies emerging typologies, and ensures compliance with regulatory expectations including the BSA and USA PATRIOT Act. The FIU’s mission is to safeguard eBay’s marketplace through expert investigation, analytical excellence, and a deep commitment to ethical, compliant business practices – ensuring that commerce remains safe, transparent, and trustworthy worldwide. As a Team Lead / Manager within the FIU, you will balance leadership responsibilities with investigative execution. You will manage a small team of Investigators I and II, oversee case quality, provide coaching, and drive process efficiency while maintaining your own investigative caseload.

Requirements

• 5–7 years of AML or financial crimes experience with 1–2 years of team leadership or mentorship.
• Deep understanding of AML/BSA/CTF frameworks and SAR requirements.
• Proven ability to lead teams in a high-volume, high-accuracy investigative environment.
• Advanced Excel, SQL, and data visualization skills.
• Excellent interpersonal, coaching, and written communication abilities.

Responsibilities

• Manage team workload distribution, ensuring timely, high-quality investigations and SARs.
• Review case documentation and provide detailed feedback on quality, completeness, and compliance.
• Conduct advanced or escalated investigations involving complex typologies or multiple jurisdictions.
• Train and mentor investigators, fostering analytical and regulatory skill development.
• Support cross-functional initiatives related to fraud risk, AML process enhancement, and compliance technology.
• Balance personal casework and leadership (~60% casework / 40% leadership).

Benefits

• a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed