Manager, Fulfillment Facilities

Macmillan • Gordonsville, VA

74d

About The Position

MPS, a division of Macmillan Publishers, a leading US publisher of Trade and Academic titles, has a job opening for a Manager, Fulfillment Facilities in our Gordonsville facility. MPS provides back office support, warehousing, and fulfillment for Macmillan US, and is their primary distribution facility for North America. The Fulfillment Facility Manager is responsible for ensuring the safe, efficient, and reliable operation of the company's automated fulfillment center. This includes oversight of warehouse systems (WMS/WCS), conveyor and MHE automation, PLC-driven equipment, facility infrastructure, and the Maintenance Department. The role blends technical expertise in modern warehouse technology with strong leadership skills to ensure operational uptime, cost-effectiveness, and service excellence.

Requirements

• Associate's degree in technical field (or equivalent experience).
• 4+ years of maintenance or facility management experience in a high-volume, automated warehouse environment.
• Strong knowledge of WMS, WCS, PLCs, conveyors, and MHE required.
• Experience supervising and developing a multi-shift maintenance team.
• Certified electrician or automation/controls certifications preferred.
• Strong problem-solving, data analysis, and system troubleshooting skills.

Responsibilities

• Lead and oversee all maintenance programs for automated fulfillment equipment, conveyors, MHE, and facility infrastructure.
• Monitor and optimize performance of WMS, WCS, and PLC-controlled systems to ensure uptime and throughput.
• Provide 24/7 coverage and rapid response to system outages or equipment failures.
• Direct and develop the maintenance team, including training in automation troubleshooting, safety, and preventive maintenance.
• Track and report equipment performance, downtime, and maintenance KPIs using CMMS and system dashboards.
• Partner with operations to ensure fulfillment systems meet service and cost objectives.
• Manage vendor relationships for parts, service contracts, and automation support.
• Maintain compliance with OSHA, safety, and environmental standards while ensuring a clean, safe, and organized facility.
• Support capital projects, facility layout improvements, and the installation/relocation of conveyors and MHE.
• Manage department budget and ensure cost-effective procurement of parts, supplies, and services.

Benefits

• $1,000 Retention Bonus (after 1 year)
• Paid Time Off
• 11 Paid Holidays
• Eligible to participate in the 401(k) Plan
• Competitive Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees