Manager Front Office

Hilton Grand Vacations•New York, NY

10h•$70,000 - $74,000

About The Position

At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals. The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the resort, providing outstanding levels of guest service throughout the guests’ entire stay. They act as a Manager on Duty occasionally and respond to emergency calls promptly. They maintain our firm commitment and dedication to our service culture and always maintain this behavior towards our guests and team members.

Requirements

Communicates effectively in English in writing as well as verbally.

Nice To Haves

Second language skills not required but a plus

Responsibilities

Supervise the activities of the Front Office Operations including the front desk, bell, and valet, which include its work outputs, financial management, facilities, and resources. Ensures the timely completion of team member work schedules, and performance appraisals. Maintains compliance with organizational, business, and financial regulations.
Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest’s expectations.
Monitors guest survey scores, requests, and complaints, and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
Maintains and performs department training program and onboarding schedule for new team members. Maintains a firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of HHV-VO team members. Coordinates the development of performance plans for team members to ensure their continued growth and success within the department.
Maintains relationships, contracts, compliance, and interfaces issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly.
Communicates effectively in English in writing as well as verbally. Second language skills not required but a plus
Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services, and General Manager
Works with housekeeping and front office to ensure common areas, guest rooms, and work areas are clean, neat, and well maintained and with safety in mind. Participate in guest room inspections
Performs other related activities as requested