Manager Front Office Overnight

Hilton Grand Vacations•Celebration, FL

4h•Onsite

About The Position

The Overnight Front Office Manager is responsible for leading and overseeing all overnight operations, ensuring exceptional service, accurate daily financial reconciliation, and a safe, positive environment for guests and team members. This leader supports the Front Office and collaborates closely with Housekeeping, Security, and Resort Leadership to ensure smooth transitions between day and night operations. The Overnight Manager sets the tone for service excellence, team accountability, and operational precision.

Requirements

A minimum of one (1) year of experience in the customer service field is required.
A minimum of 2 years of supervisory experience in the customer service field required.
Demonstrate leadership skills such as integrity, professionalism, and confidentiality.
A courteous and professional attitude when handling upset guests and difficult situations.
High school diploma or equivalent.

Nice To Haves

Possess the knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the essential functions of the job with or without reasonable accommodation,
Interpersonal skills, high level of communication skills, ability to make decisions and lead others.
Understanding of how Housekeeping and Front Office work together.

Responsibilities

Provide direct leadership for overnight Front Office and Night Audit operations, including planning, assigning work, and ensuring team members have clear performance and development goals.
Foster a positive, professional, and collaborative work environment that aligns with company values.
Serve as the onsite overnight leader, making effective decisions and addressing employee or guest concerns with professionalism.
Support cross-department communication, ensuring seamless coordination between Front Office, Housekeeping, and Security.
Deliver exceptional overnight service, including efficient check-in and check-out processes.
Promptly and professionally resolve guest and owner concerns, ensuring satisfaction and maintaining brand standards.
Ensure all hospitality and quality assurance standards are upheld for every guest interaction, in person or via phone.
Maintain accurate room inventory status and support operational readiness for the following day.
Oversee all front desk responsibilities, including cashiering, reservations, and shift closing procedures.
Ensure alignment with daily operational needs communicated by Front Office leadership.
Lead and execute the nightly audit process, ensuring all daily revenue and expenses are accurately posted, balanced, and documented.
Identify and correct out-of-balance issues and prevent recurrence through training and process awareness.
Reconcile financial transactions, prepare required reports, and ensure system readiness for the next business day.
Manage overnight cash handling, deposits, and financial controls with precision.
Assist other departments as needed per leadership direction.
Carry out other reasonable tasks or projects assigned by management.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!