Manager - Front of the House & Drive Thru Operations

Chick-fil-A North Haven•North Haven, CT

34d•$56,000 - $60,000

About The Position

Work within the leadership teams in pursuit of excellence in FOH & Drive Thru Operations. Specifically this role is an ambassador, leader and critical component in ensuring that Chick-fil-A North Haven is successful in the following areas: Front of House Operations Leadership and People Development of Front of House Team Vision and Service Model compliance throughout all areas of oversight. Our founder, Truett Cathy, always said, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities we serve.” While we are a nationwide quick-service restaurant, here at Chick-fil-A North Haven, we care, first and foremost, for the guests we serve and the people on our team. We strive to serve our guests with professionalism, kindness, and authenticity. Our team comprises diverse individuals who desire to serve those around them regardless of their position. If you are looking for a place to learn new skills and grow as a leader, this is the place for you!

Requirements

High School Diploma or equivalent
Strong analytical and problem solving skills
Strategic thinker
Goal-oriented
Tech-savvy
Great communicator both in handling difficult situations and a diverse team.
Mature, dependable and results-oriented
Ability to work in a team environment
Very detailed oriented & keenly observant
Professional marketing or communications experience
Maintains a number of business and professional community contacts
Self-starter, creative and flexible
Good business sense, achiever
Strong project/time management skills
Proven history of consistently performing at a high level
Unquestionable integrity and represents Chick-fil-A well
Passionate about building relationships with clients
Servant spirit with strong sense of stewardship
This person must be skilled in time management.
This person must be self-directed and highly organized.

Nice To Haves

Bachelor's degree or above, preferably in a business or hospitality
Experience as a leader food service operations

Responsibilities

Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
Maintain vision alignment with the Operator and the leadership team
Ensure stewardship systems are taking place throughout the restaurant
Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
Support the Director Front of the House - Drive Thru Operations & Hospitality team during hiring process, completing resume screening, interviews and reference checks as necessary.
Oversee speed of service and completion of goals.
Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.
Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.
Master all knowledge and skills of every position in the Restaurant.