Manager, Front Line Controls Officer

Webster Bank-posted 5 months ago
$98,000 - $120,000/Yr
Full-time • Mid Level
New York, NY
Credit Intermediation and Related Activities
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If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work! The Chief Controls Office - Manager, Front Line Controls Officer at Webster Bank will play a critical role in overseeing and strengthening the bank's control environment. This individual will be responsible for supporting risk identification, assessment and mitigation across Front Line Control Office functions, including Risk and Control Self-Assessment execution, issue management and remediation, risk metrics, transformational projects, and other initiatives, while ensuring compliance with internal policies, regulatory requirements, and industry best practices.

  • Assist with the design, implementation, and maintenance of an effective internal control framework across the business unit.
  • Ensure that the framework mitigates risks and enhances the bank's operational resilience.
  • Assist with the documentation of RCSA processes as a business aligned Front Line Control Unit and ensure alignment with regulatory requirements and industry best practices.
  • Monitor remediation efforts and ensure timely closure of control deficiencies and audit findings.
  • Assist with preparing comprehensive reports for senior management, regulatory bodies, board committees, and as a business aligned Front Line Unit detailing control effectiveness, quality assurance outcomes, and action plans for identified gaps.
  • Work closely with 1st, 2nd and 3rd lines of defense to ensure that risk management practices are embedded within business processes.
  • Act as a point of contact for internal and external stakeholders regarding RCSA matters.
  • Evaluate methodologies and processes for improvement opportunities and to adapt to changes in the regulatory environment, business operations, and emerging risks.
  • Support internal audits and regulatory reviews related to risk identification, risk assessment and control testing.
  • Collaborate with senior leadership and department heads to identify and evaluate key risks, implement risk control measures, and monitor risk mitigation efforts.
  • Ensure adherence to applicable regulations and banking standards, partnering closely with Compliance, Internal Audit, and other control functions.
  • Administer activities associated with the implementation and ongoing maintenance of periodic reports to the business leadership comprised of the Control Assessment review results.
  • Leverage data to ensure control assessment requirements and the required oversight is performed accurately and on time.
  • Develop and maintain qualitative and quantitative reporting that will be shared, reviewed by business leaders and regulators.
  • Establish a control health check for all partner documentation that demonstrates adherence to all applicable BaaS requirements and to ensure regulatory/ contractual.
  • Self-identify and resolve any issues as a FLCO.
  • Ensure expedient and effective remediation for any issues identified from all sources (self-identified, compliance or risk, internal audit, regulators, external or generated by partners).
  • Adhere all service level agreements with internal partners to ensure a safe and sound program.
  • Provide optimal service to partners to ensure successful relationship management.
  • High school diploma or GED required.
  • Advanced degree (Associates, Bachelors, Masters, etc.) in Financial Services, Finance, Business Administration, Risk Management, or a related field preferred.
  • Relevant certification (CRMC, CERP, CRM, CIA etc.) a plus.
  • Minimum of 4 years of experience in risk management, operational risk, or internal audit within the banking or financial services industry.
  • Experience with Risk and Control Self-Assessment (RCSA), Internal Controls Design or Controls Testing programs.
  • Understanding of risk management frameworks and processes, including identification, assessment, and mitigation of risks.
  • Ability to design, implement, and assess internal controls to manage risks effectively.
  • Strong communication skills for leading workshop discussions and collaborating with stakeholders at various levels.
  • Ability to facilitate the RCSA process.
  • Ability to analyze complex issues, identify root causes of risks, and recommend appropriate solutions.
  • Strong organizational skills, ability to manage multiple priorities, timelines, and resources.
  • Knowledge of OCC Heightened Standards and Regulatory Category IV banking requirements preferred.
  • BaaS Partnership constructs, preferred.
  • Excellent leadership and project management skills.
  • Strong analytical, problem-solving, and decision-making skills.
  • Excellent verbal and written communication abilities, with the capacity to present complex information clearly.
  • Ability to influence stakeholders and build effective working relationships across business units and lines of defense.
  • Strategic thinker with attention to detail and operational acumen.
  • Strong commitment to quality and continuous improvement.
  • Proficiency in risk management software and data analysis tools.
  • The estimated base salary range for this position is $98,000 USD to $120,000 USD.
  • Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.
  • This position is eligible for incentive compensation.
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