Manager, Fraud

Together Credit Union•Saint Louis, MO

2d•Hybrid

About The Position

The Fraud Manager is responsible for overseeing the enterprise-wide fraud management program, ensuring timely deployment of rules and strategies to mitigate loss. This role involves analyzing industry trends, maintaining fraud metrics, and collaborating across business lines to promote risk management initiatives.

Requirements

An equivalent combination of education, training, and experience will be considered.
High school diploma or equivalent
Five (5) years of relevant experience
Two (2) years of leadership or supervisory experience
Strong analytical skills to assess fraud trends and rule effectiveness.
Ability to develop and maintain reporting tools and dashboards.
Excellent leadership and coaching skills.
High level of trust, credibility, and diplomacy for sensitive communications.
Ability to collaborate across business lines and influence risk management initiatives.

Nice To Haves

Bachelor's degree in related field
Seven (7) years of relevant experience in a related field
Five (5) years of leadership experience

Responsibilities

Develop and direct implementation of an enterprise-wide fraud management program.
Create and maintain benchmarks, metrics, dashboards, and reporting related to fraud and fraud prevention.
Supervise, coach, and lead the day-to-day activities of the fraud team.
Collaborate with business lines and project management to integrate new channels and products into the fraud management program.
Serve as subject matter expert for fraud rules, regulatory expectations and best practices.
Regularly assess industry fraud trends, emerging threats, and technology opportunities impacting the fraud management program.
Assist with special investigations or projects as needed.
Support external and internal audit examinations, regulatory exams, and risk assessments.
Ensure compliance with applicable laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Assets Control.
Promote positive relationships with internal and external members, prioritizing exceptional service delivery.