Manager - Fraud Servicing Strategy - Agentic Commerce

American Express•New York, NY

26d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The fraud landscape is dynamic, and the modus operandi are always evolving, with fraudsters becoming ever more sophisticated and leveraging new technology for committing fraud. At the same time, the advent of Agentic AI and Agentic commerce is driving exciting innovations in the payments space but also creating new attack vectors for fraudsters. Addressing these trends will require rapid and effective decision making, strong collaboration with internal and external partners and a strong external focus to stay plugged in to innovations, new form factors and of course adaptations by fraudsters. The Agentic Commerce Fraud Risk team is looking for an energetic and high-performing Manager to drive innovation in fraud servicing strategy. This exciting and critical position will be responsible for evaluating victim fraud risk and designing mitigation strategies for agentic commerce use cases. The role works very closely with Fraud Risk colleagues around the globe and with enterprise partners including Global Servicing, Labs, Enterprise Digital, Technology, and ensure we are doing it the right way

Requirements

3+ Years' experience in product management, strategy, or new product implementation.
Strong project management, communication, and interpersonal skills
Proficient analytical and problem-solving skills, with an ability to analyze data, identify
trends, and evaluate Victim fraud risk scenarios effectively
Ability to navigate through ambiguous problems and be creative
Excellent communication skills with the ability to engage, influence and drive collaboration and alignment towards shared goal
Ability to leverage industry trends and insights in designing new products, customer features & fraud capabilities
Positive "roll-up your sleeves" attitude, a proactive mindset

Nice To Haves

Bachelor's Degree Business, Economics, Sciences, Mathematics, or Engineering related fields preferred
Experience in Fraud risk management

Responsibilities

Designing victim fraud risk servicing and claims management strategies for agentic commerce use cases
Defining business requirements for platforms involved in fraud risk prevention strategies.
Specifying end to end test case scenarios across customer fraud risk life cycle.
Establish KPIs and KRIs
Participate in new product development discussions as needed.
Partner across multiple stakeholders to align on business requirements and provide clarifications to product & technology team on feature solutions.
Conduct UAT, post implementation validation and provide launch sign-off.
Partner with fraud risk strategy owners to operationalize the new strategies
Lead updates of documentation and operational controls as new customer features & fraud capabilities are introduced.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities