Manager, Fraud Risk & Compliance Operations

WEX • Midvale, UT

94d • $109,000 - $145,000

About The Position

The Manager, Fraud Risk and Compliance Operations is a critical role within the Global Risk & Compliance Organization at WEX. This dynamic role has managerial responsibilities spanning compliance, risk engagement and solutioning, first-line quality control, and risk assessments. This role has high visibility amongst senior leadership across the company. The ideal candidate is diplomatic, has a risk mindset, and also understands that responsible growth is a critical part of WEX’s enterprise strategy. You will be successful in this role as you deploy data-driven problem-solving skills, relationship building, communication, and risk assessment capabilities. This role engages closely with many teams, including Commercial, Product, Engineering, and Risk.

Requirements

• Bachelor’s degree in Business Administration, Finance, Risk Management, or related field; or equivalent experience.
• 7-10 years experience in banking and regulatory compliance.
• Minimum three years of people management/leadership experience.
• Possess the Certified Regulatory Compliance Manager (CRCM) designation.
• Experience with payment products compliance.
• Prior sales/commercial experience is a plus.
• Demonstrable track record of data-driven leadership and results.
• Strong problem-solving skills, excellent communication and collaboration skills.
• Passionate about utilizing emerging technologies to optimize operations.
• Demonstrated experience in implementing and executing risk frameworks, including controls, policies, procedures, Risk Control Self-Assessments (RCSAs), and maintaining risk registers.
• Possess a deep understanding of WEX's business and products to effectively identify emerging risks.
• Familiarity with the complexities of the payment industry and its regulatory environment is crucial.
• Demonstrated ability to effectively navigate heavily matrixed teams including IT, Product, Commercial teams, Risk, and Operations.

Responsibilities

• Be an integral part of the development of a compliance center of excellence, with an emphasis on banking/financial regulatory compliance.
• Take a lead role in internal audits, external audits, and regulatory examinations.
• Advise on potential products and services and their alignment with various regulatory schemes.
• Work closely with the compliance team at WEX Bank, our wholly owned subsidiary.
• Manage the BSA/AML first-line quality assurance program and quality assurance analysts.
• Guide your team on best practices and compliance and risk-related principles.
• Manage a team of embedded risk partners (also known as REST) to vet new products and initiatives, aligning closely with commercial leadership teams.
• Utilize a data-driven approach to develop KPIs and ensure accountability across all team functions.
• Collaborate closely with partners in Commercial and Product to ensure project prioritization alignment.
• Provide guidance, support, and mentorship to the embedded risk partners to instill a solutions-oriented, risk-appropriate culture within the team.
• Liaise with senior line of business and product leaders and remain apprised of strategic initiatives and product plans.
• Lead the compliance operations function, including advising on compliance-related topics for new initiatives and changes to existing product functionality.
• Lead our WEX Inc. complaint response responsibilities, including regulatory responses and BBB complaints.
• Manage a team of fraud risk analysts, specializing in assessing fraud risks and mitigation recommendations.
• Use a data-driven approach to solutioning and decision-making.
• Analyze existing systems and processes to identify bottlenecks and opportunities for improvement.
• Influence priority, expectations, and timelines within your areas of responsibility.
• Focus on instrumentation and team efficiency and performance measurables.
• Interact and communicate effectively with peer groups, middle management, and senior leaders within the organization.
• Lead weekly stakeholder governance meetings to review initiatives and identify necessary stakeholders.

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• Quarterly or annual bonus based on role and applicable plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees