USAA-posted about 1 year ago
$89,990 - $161,990/Yr
Full-time • Manager
San Antonio, TX
Credit Intermediation and Related Activities

The Manager, Fraud Prevention and Detection at USAA is responsible for leading a team focused on financial crime management activities. This role involves providing solutions for fraud recovery efforts, analyzing trends, and ensuring optimal customer service while minimizing fraud loss and risk exposure. The manager will maintain a deep understanding of financial crime processes and ensure that employees have the necessary resources to achieve business objectives.

  • Provide daily management direction to team and business partners to mitigate financial and reputational risks.
  • Complete loss analysis on alerts and cases to identify emerging trends and partner with strategy teams to develop countermeasures.
  • Measure and communicate business performance, fraud prevention, and loss trends in comparison to industry metrics.
  • Provide timely responses to Executive Resolution Teams and other key executives on member complaints related to account issues.
  • Meet with key customers and partners to ensure work processes are running as planned and expedite high-level cases.
  • Proactively find opportunities to improve operational effectiveness.
  • Implement and monitor processes and performance standards.
  • Provide feedback for improvements to process and product owners.
  • Remove obstacles and champion change.
  • Lead individual and team performance against goals.
  • Provide regular training on all designated financial processes.
  • Build and manage a team through recruiting, development, retention, coaching, and performance management.
  • Ensure risks associated with business activities are identified, measured, and controlled according to policies.
  • Bachelor's degree or 4 years of related experience may be substituted in lieu of degree.
  • Minimum 6 years' financial services experience, including at least 3 years of fraud or operational experience.
  • Minimum 2 years' direct team lead, supervisory, or management experience.
  • Ability to develop technical procedures and training.
  • Experience in bank operations, fraudulent review, and regulations related to funds availability and fraud.
  • Advanced knowledge of the Bank's fraud prevention controls, risk processes, systems, and data environments.
  • Advanced knowledge of REG CC, REG E, or REG Z.
  • Advanced knowledge of Reg E
  • Advanced knowledge in performance management
  • Advanced knowledge in Identity Theft, Account Takeovers, and First Party Scams
  • Flexible working nights, weekends, and holidays.
  • Comprehensive medical, dental, and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education assistance.
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