Manager, Fraud Performance Management (US)-Defect Analysis

TD

21d • $91,000 - $145,600

About The Position

The Manager, Fraud Performance Management – Defect Analysis is responsible for supporting gap and opportunity identification with the primary goal of continual business improvement. The Manager, Fraud Performance Management – Defect Analysis will take the lead in providing support via data mining and development of output leveraged for review of root cause analysis driving loss and risk to TD. The Manager, Fraud Performance Management – Defect Analysis is also responsible for identification of team efficiencies and driving creation of cross-product support processes. This role works closely with other Fraud partners supporting reporting efforts and tracking of initiatives.

Requirements

• Bachelor's Degree in a related discipline (e.g. Math, Statistics, Business) is required
• 7+ years relevant experience
• Knowledge of systems and processes is preferred
• Experience with SQL/SAS/Data manipulation tools required
• Previous experience with related fraud is preferred
• Solid understanding of TD Products and Channels
• People management experience is an asset
• Given the multiple business units the team supports, a proven ability to develop effective relationships with internal and external business partners is required
• Conceptual thinker; ability to wade through data and arrive at conclusions
• Strong interpersonal skills; comfortable interacting with team members of all levels
• Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
• Ability to take initiative and work independently under tight timelines
• Strong team collaboration skills
• Ability to effectively manage multiple projects and priorities simultaneously
• Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners

Nice To Haves

• Master's Degree in a related discipline is preferred
• Strong technical skills (SAS, SQL)
• Coding and data mining experience
• Experience in Fraud
• Experience conducting root cause analysis
• Proficient with Microsoft Office
• Experience in reporting

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Fraud Losses Management Reviews fraud attacks to understand and address coverage gaps
• Participates in quarterly and annual fraud loss forecasting exercises
• Develops insights and rules to deliver fraud loss plan
• Manages shifting network rules and liability requirements
• Uncovers and resolves process gaps throughout the Bank
• Provides alert support to address emerging threats
• Fraud Rule Management Manages strategy design and configuration in all fraud prevention platforms (e.g. Falcon, TSYS, FIS, SQN, PRM, Citadel, DPS, VCAS, Avant, Experian and TransUnion)
• Changes socialization and adherence to Change Management protocols
• Fraud Operational Support Participates in operational forecasting and capacity planning
• Manages fraud case prioritization strategy to optimize return-on-investment
• Manages strategic intent for Operational & Contact processes
• Effectively partners with Defect Managers to identify and remediate coverage gaps
• Design/Update Monitoring & Reporting Identifies and addresses key reporting needs required to manage fraud losses, providing design input into enterprise reporting needs
• Supports existing monitoring by refreshing reports when data or requirements change
• Partner Support – TD Partners Outside of FC&FMG Supports project intent and ongoing partner projects; provides risk identification and cost estimates
• Leverages fraud expertise to help define fraud resilient products and processes
• Provides post-launch IT validation and issue management
• Ensures Fraud policy alignment and implementation
• Provides monthly partner loss performance updates and participates in review sessions
• Support FC&FMG Intent Outlines data needs for rule-writing and effective management
• Reviews and evaluates potential technology investments
• Manages model prioritization, business validation and implementation
• Supports audit and regulatory requests (data or intent)
• Manage External Relationships Provides TD perspective at various industry forums (CBA, MC, Visa, Interac, Auriemma, Clearing House)
• Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax, ACI, FICO, Fiserv, FIS, TMS)
• Understands and supports the Bank’s Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank, as well as its customers, its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunity
• Leads, coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience
• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales, service and products aligned with Best Run concepts and overall enterprise strategy and objectives
• Participates in establishing and executing plans and goals for the Business to drive toward results
• Develops and maintains an operating budget, ensuring adherence to budget. May delegate budgetary assignments to direct reports, but maintains overall budgetary responsibility and oversight
• Provides financial reports and analysis, including budget variances to management on a regular basis
• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function. Communicates those goals and objectives to the team
• Builds capability – Supports/executes plans to acquire, develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role models behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work — Advances and sustains a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience
• Leads, coaches and develops a highly effective team by ensuring ongoing training and performance and development management

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees