Manager, Fraud Investigations

Charles Schwab • Southlake, TX

111d

About The Position

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The Manager, Fraud Investigations plays a key individual contributor role on a Fraud Investigations (FI) team within the second-line of defense Financial Crimes/Fraud Risk Management organization. FI is responsible for conducting investigations of suspected incidents of fraud that are identified and escalated by first-line BUs, and pursuing recovery efforts of unauthorized debits to client accounts. Types of case investigations conducted may include unauthorized Wire, Check, ACH, Zelle, Debit Card, and BillPay transactions for both the Bank and Broker Dealer products that Schwab offers, as well as other types of suspected fraud impacting Schwab and our clients.

Requirements

• At least 5-8 years of experience in a fraud, compliance, and/or risk management environment in the financial services industry.
• Understanding of complex scam and fraud tactics, typologies, and methodologies.
• Familiarity with how client-facing professionals identify and escalate incidents of suspected fraud.
• Ability to analyze issues and develop problem-solving methodologies with minimal guidance.
• Proven problem-solving skills and experience in handling complex customer issues.
• Exceptional client focus and smart time management skills.
• Ability to multi-task and work in a high-volume, high-pressure environment.
• Effective interpersonal, influencing, and facilitation skills.
• Demonstrated ability to work independently while also leading and guiding team members.

Nice To Haves

• At least 5-8 years of experience with financial investigations and/or customer service.
• Experience with brokerage and/or bank services, products, processes, payments, or transactions.
• Experience with Regulation E Error Resolution procedures, Uniform Commercial Code (UCC) for check processing, and SAR filings.
• Memberships, continuing education, and/or certifications in industry associations such as IAFCI, CFE, CAMS.
• BS/BA degree, advanced degree, or securities license(s).

Responsibilities

• Serve as a seasoned investigator on the FI team responsible for fraud investigations across a wide range of sophistication and complexity.
• Multitask several investigation reviews, approvals, escalations, assignments, procedures, and/or reports.
• Follow up with investigators, clients, business partners, law enforcement, and/or other financial institutions regarding fraud investigation cases.
• Support other FI or Fraud Risk Management activities as needed.
• File Suspicious Activity Reports (SARs) and ensure casework meets high standards of quality.
• Demonstrate excellent self-leadership and partnership skills.
• Balance individual cases, overall workloads, and additional responsibilities effectively.
• Communicate updates on cases, threats, trends, and projects.

Benefits

• Eligible for bonus or incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree