Manager, Foundation & Support

Meta•Fort Worth, TX

About The Position

Meta is seeking a Network Operations Engineering Manager to lead our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will provide both technical and people leadership, driving operations and innovation across our global network infrastructure. You will be responsible for managing and developing a team, setting strategic direction, and partnering with cross-functional leaders to deliver business-critical outcomes at scale.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
8+ years of experience in network engineering, data center infrastructure, or large-scale network deployment, including hands-on responsibility for planning, building, or operating production or lab networks
3+ years of people management experience leading engineering or technical operations teams responsible for network deployment, reliability, or site infrastructure
Experience managing external vendors or MSPs, including establishing expectations, monitoring SLAs (service level agreements), and holding vendors accountable for quality and timelines
Practical experience and knowledge of network, optical, and physical layer infrastructure in hyperscale environments
Demonstrated experience in communication and stakeholder management skills, with a track record of influencing cross-functional teams and external partners
Demonstrated experience to drive operational programs from inception to delivery, using metrics to convey impact

Nice To Haves

10+ years of combined experience across network deployment, lab infrastructure operations, or data center environments
5+ years of people leadership, including scaling a team, mentoring engineers, and establishing operational processes
Experience implementing automation or tooling for network deployment, provisioning, or infrastructure operations (e.g., Ansible, Python, internal orchestration systems)
Expertise in project management and continuous improvement methodologies
Experience managing SLAs (service level agreements) and driving improvements against operational metrics at scale
Familiarity with data center design, cabling, fiber optics, and facility infrastructure
Experience operating in a large-scale, global environment with complex cross-functional dependencies (e.g., hardware engineering, production engineering, site operations, and field service/vendor performance management)

Responsibilities

Lead, mentor, and grow a team of network operations engineers, fostering an environment of technical expertise, collaboration, and continuous learning
Set clear goals, provide regular feedback, and support career development for direct reports
Manage the team’s response to major incidents and site events (SEVs), ensuring rapid resolution and root cause analysis for edge, caching, and network infrastructure
Develop and implement strategies to improve incident response processes, reduce operational risk, and enhance network reliability
Own and evolve change management processes, ensuring security, business continuity, and compliance across Meta’s network infrastructure
Proactively identify and mitigate operational risks, collaborating with partner teams to design robust processes for data and asset protection
Represent ENS in cross-functional forums, influencing the design and integration of new technologies and infrastructure
Build and maintain key partnerships with internal business teams, external vendors, and engineering leaders to align on priorities and deliver critical projects
Drive continuous improvement in operational policies, processes, and procedures to optimize efficiency, quality, and scalability
Champion automation initiatives, working with engineering teams to ensure Tier-1 network faults are remediated by software and operational toil is minimized
Define and track key metrics for operational performance, vendor management, and service quality
Use data to inform strategy, prioritize investments, and communicate impact to leadership and stakeholders
Provide clear, transparent communication on team goals, progress, and outcomes to all levels of the organization
Share lessons learned and best practices to drive organizational learning and continuous improvement