Manager Food Warehouse Fulfillment Ops, 3rd shift

NBCUniversal • Universal City, CA

102d • $80,000 - $100,000

About The Position

Universal Studios Hollywood is committed to providing fun, unique and memorable experiences to our guests. The Replenishment Manager, Food Distribution plays an integral role in this goal by ensuring all merchandise flows efficiently and accurately from the Warehouse to each venue on-time and ready for our guests. This position supports all aspects of our Food Warehouse facility as well as supports the Area Manager, Distribution in ensuring the accurate and efficient receipt and replenish all product at the venues. Specific areas of responsibility include, but are not limited to, receiving, equipment operations, putaways, replenishment, pulling, shipping, re-pricing, inventory, safety, loss prevention, team member engagement, training, development, staff supervision and discipline. This is a unique opportunity to not only run a Warehouse facility, but to also support the overall Food Distribution at the world’s largest entertainment studio and theme park.

Requirements

• 5+ years of managerial experience in Food warehousing.
• College degree with coursework in warehousing, logistics, supply chain management, inventory, materials management, trucking transportation are a plus, but not required.
• Knowledge of Warehouse Management Systems, with prior experience in warehouse, logistics, and accurate inventory management.
• Knowledge of electric equipment, driver safety, scheduling and general maintenance required.
• Understanding of Reverse Logistics, Food Safety, Space Management, Replenishment procedures and 5s methodology.
• Proficiency in Microsoft Access, Excel, Outlook and PowerPoint.
• Professional appearance and demeanor to represent the company’s image.

Nice To Haves

• Strong multi-tasking, prioritization and organization skills.
• Guest-service oriented demeanor.
• Effective communicator at all levels, that is clear and courteous in all circumstances.
• Strong management skills.
• Proven people and team building skills.

Responsibilities

• Ownership of all SOPs across each Warehouse department.
• Ensures Warehouse processes and procedures are compliant with company, union and legal guidelines, enforcing adherence to those expectations.
• Manages Warehouse inventory control levels by monitoring processes and investigating and reconciling discrepancies within WMS (Cambar/Eatec).
• Responsible for managing Warehouse year-end physical inventory of entire facility.
• Inspect and maintain Warehouse equipment and facility; Communicate repair needs and/or requisitions for replacement to the appropriate teams.
• Secures Warehouse operations and merchandise by enforcing Loss Prevention protocol and procedures to maintain inventory accuracy and meet shrink goals.
• Promote a culture of safety through communication, training, audits and partnership with Health and Safety team.
• Achieves Warehouse financial objectives by supporting in the preparation of an annual budget, managing weekly schedules to budget, managing supplies expenses and monitoring time punch variances through communication and corrective action.
• Achieve operational objectives by setting productivity targets across all Warehouse departments, ensuring targets are met, conducting regular trainings, monitoring and communicating performance and following up on work results with team.
• Achieve Warehouse team member satisfaction objectives by ensuring company appreciation, engagement and recognition standards are upheld.
• Develop effective working relationships with internal Food Management, external USH Management and Orlando Supply Chain & Distribution Management.
• Produce weekly, monthly and yearly reports on Warehouse labor, volume, productivity and capacity.
• Manage several continuous improvement initiatives to improve Warehouse efficiency and capacity constraints through use of analytics in partnership with Food Sourcing, Shared Services and USH Business Analytics departments.
• Maintain attendance and behavior incident log.
• Responsible for communicating, following-up and holding the team accountable through corrective action on any repeat issues.
• Oversee training and development of Distribution team members, equipment operators, coordinators and manage staff to support a 24/7 Distribution operation.
• Supports the receipt, replenishment, brand, back-of-house cleanliness and organization standards for storage at all Food venues.

Benefits

• Medical, dental and vision insurance
• 401(k)
• Paid leave
• Tuition reimbursement
• A variety of other discounts and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree