Manager, Food Service

Mass General Brigham•Boston, MA

4d•Onsite

About The Position

Responsible for overseeing the day-to-day operations of the facility including managing the staff, ensuring customer satisfaction, maintaining quality standards, and maximizing profitability.

Requirements

High School Diploma or Equivalent required
Trade/Technical/Vocational Diploma Foodservice Management required
Food Service Industry Experience 5-7 years required
Management Experience 2-3 years required
Knowledgeable of food safety principles and practices.
Knowledgeable with basic food preparation techniques, such as cutting, chopping, and measuring ingredients.
Strong leadership abilities, including the ability to inspire and motivate a team, delegate tasks, and provide constructive feedback.
Understanding of financial management principles, such as budgeting, cost control, and inventory management.
Exceptional customer service skills.
Effective communication skills to understand customer orders, interact with team members, and follow instructions from supervisors.

Nice To Haves

Bachelor's Degree Hospitality/Hotel Management preferred

Responsibilities

Recruit, train, supervise, and schedule the food service staff, including servers, cooks, kitchen staff, and other personnel.
Manage all aspects of daily operations, including food preparation, service, inventory control, and facility maintenance.
Collaborate with chefs and culinary staff to create menus that align with the establishment's concept, customer preferences, and dietary requirements.
Develop and manage budgets, monitor expenses, and control costs to maximize profitability.
Establish and maintain relationships with vendors, suppliers, and contractors.
Ensure consistent adherence to quality standards for food preparation, presentation, and service.
Monitor food costs and analyze profitability for each menu item.
Collaborate with other departments, such as front-of-house, kitchen, and management teams, to ensure seamless operations and effective communication.
Monitor and oversee the preparation of food items, which may include washing, peeling, cutting, and chopping fruits, vegetables, and meats.
Monitor and oversee the assembling and portioning food items according to standardized recipes and portion control guidelines.
Ensure food and beverages are served to customers or clients in a friendly and efficient manner.
Monitor cash transactions to ensure accuracy.
Ensure cleanliness and sanitation standards in all food service areas, including dining areas, food preparation areas, and serving counters.
Ensure the proper receipt and storage of incoming food and supplies.
Monitor all health and safety regulations, including proper food handling, storage, and temperature control.
Supervise and schedule food service workers to ensure proper coverage.