Manager Food & Merchandise Operations

MSG Entertainment Holdings•New York City, NY

11d•Onsite

About The Position

Who are we hiring? The Manager Food & Merchandise will plan and manage all facets of food, beverage and merchandise operations for all events and daily functions that concern this area to ensure the highest standards are consistently maintained, including company branded merchandise, consignment goods i.e. concerts, family shows, and all concessions sold at the theatre. Implement the monthly physical inventory process, calculate and submit all reconciliation of cash to Finance. Develop all standard operating procedures, assist with Department of Health inspections and budgeting process for all concerts and special events. Oversee and supervise employees; coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues. Will actively handle escalated customer issues and offer solutions for guests. Actively participate in the recruitment, selection, training and progressive disciplinary process for all part-time event driven personnel.

Requirements

The ideal candidate will have a minimum of 5-7 years food & beverage management experience in a sports, entertainment, or theater facility.
Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
Knowledge of industry business practices and strategic direction.
Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors.
Expert in customer service transactions and delivery that will drive improvement with front-line employees and brand perception.
Excellent verbal & written communication, organizational and time management skills required.
Must be able to multi-task and prioritize in a deadline-oriented environment.
PC skills including MS Word, Excel, Outlook and PowerPoint are essential.
Must have the ability to work independently when necessary and use sound business judgment.
Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics.
Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency.
Skilled at working collaboratively and on a team environment.
Lifting 25 lbs. and occasionally lifting of objects weighing more.
Must be receptive to working outside in inclement weather and extreme temperatures.
Ability to stand and move about the theater throughout the duration of an event; requires a significant degree of reaching, pushing and pulling.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays.
Willing to travel to other locations as needed.
Must have NYC Food Handler Protection Card

Nice To Haves

Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.

Responsibilities

Oversee and supervise employees
Actively participate in the recruitment, selection, training and progressive disciplinary process for part-time event driven personnel to ensure fair, consistent and best practices across department.
Oversees Scheduling, Time and Attendance and Payroll by actively utilizing company systems i.e. Workforce and Sharepoint.
Responsible for ensuring the highest level of customer service to our patrons-Ensure all employees are trained, motivated and empowered to maintain high levels of customer satisfaction.
Coach and counsel staff regarding best practices in defusing guest issues and incidents as they arise and provide timely responses to those issues.
Actively handle escalated customer issues and offer solutions for guests.
During pre-event phase, works with internal/external clients to determine Catering needs and creates Banquet Event Orders to communicate details with the front of house team; collaborates with Event Production department to ensure all non-F&B group details are arranged and communicated appropriately; secures payment for assigned catering events.
Ensure departmental compliance with SOP’s.
Advance any venue merchandise information to external consignment artist merchandise representative.
Oversee and manage day to day food & merchandise operations related to events at Venue.
Manage event reconciliation with artists and all clients.
Experiment and test food and beverage items to improve per caps.
Provide input and support regarding price points of all items sold at the theatre, product offerings should be competitive with leading markets and stay with in partnership guidelines.
Review inventory methods and controls; minimizing loss and maximize efficiency.
Implement monthly physical inventory process and submit to Finance.
Responsible for inventory and uniform distribution operation at Beacon.
Partner with Food & Merchandise Directors/Managers in other Venues, as needed.
Responsible for ongoing Department of Health compliance and maintenance of an "A" grade by upholding company food safety, food handling and sanitation requirements.
Work closely, stay up to date, and communicate often/thoroughly with the IT Dept regarding internal POS programs.
Create BEO through Caterease for any catering events.
Supervision of F&M Supervisors and the F&M part time staff.