Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function The Manager, First Line of Defense role leads risk and business performance testing to ensure compliance with regulatory and investor requirements, with a focus on reconciliations, remittances, and audit remediation. It drives operational excellence through policy testing, automation, and process improvements, while developing team skills and fostering innovation. The position partners across departments to ensure accurate investor reconciliation, manages recurring issues, and provides leadership through coaching, performance management, and associate engagement, applying strong knowledge of GSE servicing guides and pooling agreements.