Manager, Financial Crime Risk Investigations - Program Risk Management

TD • Mount Laurel Township, NJ

1d

About The Position

The Manager, Financial Crime Risk Investigations manages/leads a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential regulatory risks and losses to the bank are minimized. This role leads a centralized operations and services team that enables the effective execution of investigations across the U.S. Financial Crime Risk Management (FCRM) Investigations organization. The position is responsible for overseeing core investigation support services, ensuring consistency, timeliness, and quality across intake, case set‑up, information gathering, and system‑based activities. In addition to managing day‑to‑day service delivery, the role plays a critical part in enhancing investigative programs by identifying efficiency opportunities, supporting process improvements, and partnering with stakeholders to strengthen controls, workflows, and investigator experience.

Requirements

• Undergraduate degree or equivalent work experience
• 5+ years of experience
• Expert level professional role requiring in-depth knowledge/expertise in own domain/field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understands the industry, competition and the factors that differentiate the organization
• Applies best practices to implement process, product or service improvements
• Acts as a subject matter expert within their own area of specialty or a resource for others
• Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Solves complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommends standards against which others will operate
• Impacts a range of functional programs and operations across own and related teams
• Interprets guidelines, standards, policies and results of analysis to inform decision making at senior levels
• Builds stakeholder alignment in leading projects and activities; may provide process and subject matter advice at senior levels

Nice To Haves

• 2-3 years dedicated experience or FCRM or Compliance based role
• 1+ year working in a role that involved analysis of information and processes
• Strong technical aptitude, familiarity with Microsoft suite and ability to learn new systems

Responsibilities

• Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads a team of professionals and supervisors to achieve business/operational objectives, maintains effective day-to-day operations and deliver quality service and transaction processing consistent with business objectives
• Provides guidance and direction to team members within own area of specialization and focus
• Reviews and assesses incoming files and allocates to appropriate Investigators/Investigative Specialists
• Monitors service, productivity and assesses efficiency levels within own function and implements continuous process/performance improvements where opportunities exist
• Conducts investigations in the capacity of a working lead where cases have been specifically assigned ensuring proper analysis and investigation standards are followed
• Prepares applicable documents based on criminal and/or non-criminal proceedings
• Collaborates with counterparts from other institutions and/or external organizations (e.g., public sector, government, law enforcement) to gather intelligence information where necessary
• Ensures investigations are professionally conducted and completed in a timely manner
• Identifies and communicates procedural weaknesses to businesses and ensures processes for remediation are in place such as following up for corrective action where applicable
• Maintains strong awareness of emerging trends and investigative techniques for own area of specialty
• Represents the department on internal projects/committees for own specialized area as necessary
• Contributes to the development of the business plan, operationalizes the plan and delivers on assigned service/functionality
• Works with key business leaders to develop business plan, ensuring the optimal use of resources and leverages TD’s operating model to maximize efficiency, effectiveness and scale
• Monitors and communicates effectiveness of strategies, programs, and practices related to own area of accountability
• Ensures programs, policies and practices continue to meet business needs, complies with internal and external requirements, and aligns with business priorities
• Proactively identifies key business opportunities, research and recommends enhancements/modifications, develops strategies to achieve recommendations
• Coordinates activities with partners across the organization, may include HR, Technology, Finance, Risk Management
• Ensures team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
• Ensures appropriate reporting and escalation of issues based on risk profile
• Leads relationships with business lines/corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Responsible for management of a team providing both leadership and guidance
• Sets targets and objectives for the team, and delivers results
• Develops a team of professionals in all aspects of related competencies and acts as resource and mentor to others
• Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
• Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
• Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Benefits

• Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees