Manager, Financial Crime Managed Services - Phoenix, AZ / Highland Hills, OH

AML RightSource•Phoenix, AZ

17h•Hybrid

About The Position

We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance. About the Position Location: Phoenix, AZ or Highland Hills, OH (Hybrid) Experience: 4–5+ Years | Sector: AML, Managed Services, Financial Crime Compliance, Risk & Advisory The Opportunity: Lead, Deliver, and Grow Join AML RightSource , the global leader in managed services and expert solutions, dedicated to preventing financial crime and delivering exceptional outcomes. As a Manager in our Financial Crime Compliance Managed Services group , you will lead a high‑performing team of 25+ AML/KYC Analysts , delivering operational excellence and outstanding client results. In this role, you will be responsible for team leadership, service delivery, process improvement, and client partnership. Quick Impact & Rewards Flexibility: Hybrid, with strategic on-site collaboration at our Phoenix, AZ or Highland Hills, OH hub. Occasional on-site work may be required based on business needs. Scale: Lead day-to-day delivery for AML/KYC managed services teams (25+ Analysts), overseeing performance, workload management, quality reviews, and operational efficiency. Leadership: Coach and develop Analysts and Senior Analysts, foster team growth, and shape a strong talent pipeline within Financial Crime Compliance.

Requirements

Candidates must meet all requirements below to be considered:
Bachelor’s Degree plus 4–5+ years of hands-on AML or KYC management experience .
Strong AML/KYC domain expertise—this is not an entry-level or training-track role.
Proven project leadership experience, including timeline creation, cross-functional coordination, and execution management.
Demonstrated ability to operate independently, manage multiple priorities, and adapt quickly in fast-paced environments.
Strong collaboration and communication skills, with the ability to influence and partner across teams.

Nice To Haves

CAMS Certification or other industry-recognized AML credentials.
Master’s Degree in Business, Finance, Public Policy, or related field.
Experience in a consulting or managed services environment.
Entrepreneurial mindset—proactive, collaborative, adaptable, and skilled at identifying opportunities for value creation.

Responsibilities

Lead and develop a team of 25+ AML/KYC Analysts; drive high performance, quality, and accountability.
Identify and cultivate high‑potential talent, preparing Analysts for Senior Analyst progression.
Implement process improvements to strengthen efficiency, throughput, and compliance quality.
Serve as a primary delivery partner for key clients—presenting insights, results, and operational recommendations.
Support the execution of client KPIs/KRIs, ensuring adherence to Statements of Work and regulatory expectations.
Collaborate with cross‑functional teams to address client feedback and optimize service outcomes.
Oversee day‑to-day workflow, quality control, metrics reporting, and SLA achievement.
Manage multiple concurrent workstreams, ensuring effective prioritization in dynamic environments.
Translate data-driven insights into actionable recommendations for clients and senior leadership.
Partner with internal stakeholders to deepen subject matter expertise across AML, KYC, and financial crime compliance.
Identify opportunities to expand current client services, enhance advisory offerings, and support strategic projects.
Contribute to the development of best practices, playbooks, and operational models.