Manager, Finance Operations

Aspen Technology•Bedford, MA

About The Position

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The Role Manager, Financial Operations oversees the end‑to‑end cash application function, ensuring timely, accurate posting of customer payments and resolution of discrepancies for Aspen Technology. This role is critical in maintaining healthy accounts receivable, optimizing cash flow, and supporting strong customer relationships. The manager leads the cash application team, drives process improvements, and partners closely with Credit, Collections, Billing, IT, and Finance.

Requirements

Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
5+ years of experience in cash application, accounts receivable, or similar financial operations.
3+ years of leadership or supervisory experience (preferred).
Strong understanding of A/R cash posting processes and financial controls.
Proficiency with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
Advanced Excel skills; experience with automation tools is a plus.
Excellent analytical and problem‑solving abilities.
Strong interpersonal, communication, and leadership skills.
Ability to work under tight deadlines and manage competing priorities.
High accuracy and attention to detail.
Proactive mindset with continuous improvement focus.
Strong sense of ownership and accountability.
Collaborative and team-oriented approach.
Customer-centric thinking.

Responsibilities

Leadership & Team Management Manage and develop a team of cash application specialists, setting clear goals and performance expectations.
Provide coaching, training, and ongoing support to ensure team productivity and accuracy.
Oversee daily workloads and adjust staffing as needed to meet SLAs and month‑end timelines.
Cash Application Operations Ensure timely and accurate posting of payments (ACH, wire, lockbox, checks, credit card, third‑party portals, etc.).
Review and approve adjustments, write‑offs, and reconciliations.
Monitor unapplied and unidentified cash, driving timely research and resolution.
Oversee remittance processing and ensure documentation completeness.
Maintain accurate customer account records and alignment with ERP systems.
Process Improvement & Controls Develop and maintain standard operating procedures (SOPs) for all cash application processes.
Identify automation and process enhancement opportunities to improve efficiency and reduce manual work.
Ensure compliance with internal controls, audit requirements, and company policies.
Partner with IT and Finance on system enhancements, integrations, and testing initiatives.
Collaboration & Communication Work closely with Credit and Collections teams to resolve payment discrepancies and support customer account accuracy.
Collaborate with Billing, Sales, and Customer Service to address invoicing or payment issues impacting cash application.
Provide daily, weekly, and monthly reporting on cash posting status, unapplied cash, disputes, and team KPIs.
Reporting & Analytics Develop and monitor KPIs such as: % of payments posted within SLA Unapplied/unidentified cash levels Process accuracy rates Automation utilization Provide insights and trends to support leadership decision‑making.