Manager, Field Services

BAE Systems • VA

73d • $115,779 - $196,825

About The Position

Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector. Improve alignment with, and support for, business objectives. Reduce costs or improve business profits. Provide accurate forecasts and projections as inputs to the corporate budgeting process. Increase quality awareness amongst staff. Achieve efficiencies and cost savings by leveraging centralized shared services and automation. Help build a business model that enables regional support across organizational boundaries. Ensure compliance with corporate directives and standards. Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment. Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems). Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction. Build strong business partner relationship with customers. Manage performance of projects. Identify & manage continuous improvement opportunities.

Requirements

• Associate's degree in computer science or IT Management with at least 8 years experience; Bachelor's Degree in Computer Science or IT Management with at least 6 years experience.
• Problem solving/analytics skills.
• Basic finance knowledge.
• Basic project management skills.
• Capable of understanding risk management.
• Ability to work independently and as part of a team.
• Excellent communication skills (oral and written).
• Excellent organization skills.
• Excellent customer relations/customer service skills.
• Proven management and leadership skills.
• Ability to set priorities, delegate, motivate, negotiate, manage performance, collaborate, recruit, coach/mentor.

Nice To Haves

• Master's Degree in Computer Science, Information Systems.
• Understanding of both Windows and Linux operating systems.
• Understanding of ServiceNow IT management/request and ticketing system.
• Understanding of Nexthink digital employee experience (DEX) system.

Responsibilities

• Manage the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations.
• Improve alignment with, and support for, business objectives.
• Reduce costs or improve business profits.
• Provide accurate forecasts and projections as inputs to the corporate budgeting process.
• Increase quality awareness amongst staff.
• Achieve efficiencies and cost savings by leveraging centralized shared services and automation.
• Help build a business model that enables regional support across organizational boundaries.
• Ensure compliance with corporate directives and standards.
• Provide visionary leadership to a large, widely dispersed workforce.
• Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction.
• Build strong business partner relationships with customers.
• Manage performance of projects.
• Identify & manage continuous improvement opportunities.

Benefits

• Health, dental, and vision insurance.
• Health savings accounts.
• 401(k) savings plan.
• Disability coverage.
• Life and accident insurance.
• Employee assistance program.
• Legal plan.
• Discounts on home, auto, and pet insurance.
• Paid time off.
• Paid holidays.
• Paid parental leave.
• Military leave.
• Bereavement leave.
• Federal and state sick leave.
• Company recognition program for monetary or non-monetary awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees