Manager-Field Services OSP Construction

TDS Telecom • Madison, WI

88d • $97,700 - $158,700

About The Position

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact? The Manager-Field Services OSP Construction is responsible for providing functional leadership and direction to all FS Outside Plant (OSP) Construction associates in the assigned TDS Field Services market/markets. They will have a strong focus on the team's ability to provide effective and efficient OSP Construction project delivery on time and within budget as well as provide technical expertise while exhibiting a high level of professionalism in all internal and external interactions.

Requirements

• Bachelor's Degree or higher OR 4+ years professional work experience.
• 4+ years' experience in the telecommunications industry.
• 4+ years in a supervisory role or equivalent leadership experience.
• Must have and maintain a valid driver's license.

Nice To Haves

• Strong technical background a plus, including an understanding of all aspects of OSP Construction: Fiber optic outside plant construction methods and best practices, troubleshooting, common equipment installation and maintenance practices.
• Supervisory/leadership experience leading OSP Construction teams is preferred.
• Lightwave transmission system experience preferred.
• Solid understanding of all types of OSP Fiber Optic network builds designs: Centralized split, distributed split (including optical tap).
• Extensive knowledge of fiber optic construction methods, maintenance and restoration practices and procedures.
• Solid understanding of OSHA safety requirements and guidelines as it relates to OSP Construction projects.
• Must be able to coach a team of direct reports and team of contractors during emergency conditions.
• Must be available to work off hours when situations dictate.
• Excellent problem solving skills and interpersonal skills a must.
• Must possess a 'can-do' attitude.
• Total Quality Management training will be considered a plus.
• Must enjoy working with people and team building (i.e. teaching, coaching).
• Must be able to multi-task and maintain a sense of urgency related to each separate issue.
• Must be able to handle stressful network outages, and/or customer impacting situations in a calm manner.

Responsibilities

• Provide leadership to direct team and all other teams involved in OSP Construction activities, creating and maintaining a motivating and rewarding environment.
• Build and maintain good working relationships with all adjacent teams.
• Provide direct feedback with relation to OSP Construction builds to peer Network Services (NS) Outside Plant Engineering (OSPE) and Outside Plant Construction (OSPC) teams, ensuring efficiencies of builds and production.
• Direct activities necessary for the proper placement of OSP facilities while monitoring project budgets, timelines, and records updates.
• Assist NS OSPE/OSPC teams in executing plans and/or processes tied to our overall business plan that will ensure high quality service is delivered to all TDS customers through timely OSP build completion and customer readiness.
• Ensure compliance with all TDS policies, processes and procedures.
• Develop, implement and monitor OSP Construction policies as needed to ensure continued safety while performing OSP builds.
• Ensure team maintains proper understanding of TDS’ goals and is coached through process improvements as those needs arise.
• Serve as the management point of contact for all TDS Internal Construction OSP project builds, and customer-related issues in specific market(s).

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short-Term & Long-Term Disability (for associates working 30 or more hours per week)
• TDS Service Discounts (for associates working 30 or more hours per week)
• Education Assistance (for associates working 30 or more hours per week)
• Paid Volunteer Time (for associates working 30 or more hours per week)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees