Manager, Field Service

JBT Marel • Eastlake, OH

4d

About The Position

At JBT Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to Transform the future of food; this guides our vision of be the leading partner in solutions for a sustainable food industry. Our values show who we are at our best. As we Serve with Integrity - Create with Collaboration - Advance with Innovation - Grow Excellence. As our Seamer Field Service Manager– you will report to the Director of Service Operations. On a given day, you may: Leads, Schedules, and Coordinates activities of Field Service Technicians engaged in the installation, repair, and servicing of equipment and machinery in field installations. Guides new and existing team members on effective techniques and tools. Perform machine audits, repairs, and preventative scheduled maintenance on seamers. Install, commission, and set up new seamers in customer facilities. Complete skill level assessment for Technicians. Coach, train, and mentor service team members. Including the completing of annual performance reviews. Leads and assists in hiring/onboarding new Seamer Field Service Technicians. Diagnose problems, dismantle machines, replace defective parts and reassemble machines. Perform all duties in accordance with safety policies and procedures while maintaining a safety-focused work mentality. Troubleshoot and repair machinery mechanically (hydraulic/pneumatic) and electronically. Identify and articulate root cause problem statements while troubleshooting. Complete service reports timely. Follow good assembly practices while performing job duties. Review and approve service reports and recommended parts requirements for customer requests and service. Communicate with Customers on Service requests, issues, and Technician interactions.

Requirements

• 15+ years in seamer technical support.
• Experience in rebuild and installation of machinery.
• Able to travel up to 25% of the time.
• Experience serving customers and working as a team to achieve success.
• High level of dedication to safety and quality.
• Exceptional communication skills, both verbal and written.
• Ability to work with mathematical concepts.
• Passion to deliver results on our customers’ needs.
• Ability to conduct seam specification checks and set-up machine to specification settings utilizing standard seamer tools.
• Ability to adhere to all Bevcorp culture and values: safety, urgency, teamwork, can do attitude, integrity, and community.
• Ability to travel outside of the US.
• Ability to lift, carry, move, etc. up to 50 pounds.

Responsibilities

• Leads, Schedules, and Coordinates activities of Field Service Technicians engaged in the installation, repair, and servicing of equipment and machinery in field installations.
• Guides new and existing team members on effective techniques and tools.
• Perform machine audits, repairs, and preventative scheduled maintenance on seamers.
• Install, commission, and set up new seamers in customer facilities.
• Complete skill level assessment for Technicians.
• Coach, train, and mentor service team members. Including the completing of annual performance reviews.
• Leads and assists in hiring/onboarding new Seamer Field Service Technicians.
• Diagnose problems, dismantle machines, replace defective parts and reassemble machines.
• Perform all duties in accordance with safety policies and procedures while maintaining a safety-focused work mentality.
• Troubleshoot and repair machinery mechanically (hydraulic/pneumatic) and electronically.
• Identify and articulate root cause problem statements while troubleshooting.
• Complete service reports timely.
• Follow good assembly practices while performing job duties.
• Review and approve service reports and recommended parts requirements for customer requests and service.
• Communicate with Customers on Service requests, issues, and Technician interactions.

Benefits

• JBT Corporation offers benefits on day 1 of your employment.
• Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed