Manager, Field Service

Flagship Facility Services, Inc.•San Diego, CA

39d•$75,000 - $75,000•Onsite

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Summary Our mission at Flagship Lab Services is to provide ongoing quality service and support to sustain innovation in the biotechnology industry. Our team consist of service professionals who have the drive, knowledge and proficiency to support our company to move forward with its goals. Job Description Overview This is an opportunity to grow your field service career in an innovative, team-oriented environment. Our exclusive best-in-class service training and relationship-based service process enables you to build lifelong relationships and a rewarding, long-term career. We are looking for ONE (1) Full-Time Service Technician Manager. This full-time position requires you to perform on-site calibration, validations, preventative maintenance and repairs in-house or at our client facilities . The candidate will use their troubleshooting, repair and calibration knowledge to complete the service and strive for total client satisfaction. Flagship Lab Services will provide a vehicle, gas card, phone, tablet, computer and tools once the service technician clears through his/her probationary period.

Requirements

Minimum (5) years technical field experience with a proven track record of technical resolutions.
Previous leadership experience of a team of 5 or more
Calibration experience in multiple disciplines (temperature, pressure, speed, mass, balance, absorbance).
Validation experience in multiple disciplines (temperature, pressure, speed, mass, balance, absorbance)
Electrical capabilities
High School diploma or equivalent
Authorized to work in the U.S.

Nice To Haves

Preferred (1) year laboratory related experience.
Refrigeration experience a plus.
Working knowledge of ISO/IEC 17025, ISO 9001 and OSHA preferred.
Any technical mechanics (HVAC, motors, electrical, etc.) experience preferred.

Responsibilities

Manage a team of Field Service Technicians and associated support personnel
Perform calibrations, repairs and validations of laboratory equipment to ISO 17025 standards.
Troubleshoot issues with equipment using various tools such as multimeters, thermometers, process calibrators.
Complete all documentation associated with service order.
Develop calibration procedures to meet the customer requirements while supporting traceability of the measurements.
Maintain all equipment and standards per SOP's.
Seek and facilitate sales of equipment when the opportunity is available.