SRS Distribution-posted 4 months ago
Full-time • Mid Level
McKinney, TX
Merchant Wholesalers, Durable Goods

The Manager, Field Sales Training is responsible for designing and delivering high-impact learning programs that embed SRS's sales methodology and customer experience standards across the organization. Sitting within the Learning & Development team and reporting to the Senior Manager, Learning & Development, this role will build scalable onboarding and training solutions that empower Regional Sales Managers, Territory Managers (TMs), Inside Sales Reps (ISRs), Customer Service Reps, and their leaders to consistently perform at a world-class level. The ideal candidate will have a passion for field-based learning, strong facilitation skills, and a track record of building programs that drive measurable business outcomes. This role will support our SRS Building Products vertical and play a key role in developing a professional selling and service culture across the enterprise.

  • Implement and reinforce a consistent selling methodology (e.g., IMPACT) across field sales teams.
  • Define and deploy a scalable customer experience model (e.g., CARE) tailored to SRS's unique business and customer needs.
  • Build easy-to-use learning tools and resources that help teams operationalize these models in the field.
  • Expand and enhance onboarding programs for TMs, ISRs, and Customer Service hires to include sales process and product knowledge, pricing, negotiation, and value proposition training, industry knowledge and SRS-specific systems.
  • Integrate behavioral assessments (e.g., Predictive Index) into the selection-to-readiness pipeline.
  • Collaborate with L&D operations to measure ramp effectiveness and learning outcomes.
  • Design and deliver 'train-the-trainer' and certification programs for RMs, RSMs, and BMs to coach to our sales and CX expectations.
  • Create and deliver ongoing training experiences to keep sales and service skills sharp across all levels.
  • Conduct regular field visits to facilitate workshops, observe performance, and coach in real time.
  • Align training content to seasonal needs, business strategy, and role-specific performance gaps.
  • Proven success designing and delivering training programs for sales and/or customer-facing roles in a decentralized, field-based organization.
  • Strong facilitation skills and comfort presenting to all levels, from frontline employees to regional leadership.
  • Working knowledge of adult learning principles, instructional design methodologies, and performance coaching.
  • Experience using learning tools and assessments (e.g., Predictive Index, or similar platforms).
  • Experience in the building materials, distribution, or construction-related industries.
  • Formal training in a sales methodology (e.g, Challenger, SPIN, Sandler) and/or customer experience frameworks.
  • Familiarity with onboarding strategy and ramp metrics for sales and service roles.
  • Experience building 'train-the-trainer' programs for front-line leaders and managers.
  • Proficiency in learning technologies (e.g., Articulate, Workday Learning) and virtual facilitation platforms.
  • Competitive salaries for all team members paid weekly
  • 401(k) Retirement Plan with company matching
  • Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
  • Paid Parental Leave
  • Medical, Dental and Vision Benefits
  • Flexible and Dependent Care Spending Accounts
  • Company paid Life insurance and Short-Term Disability
  • Additional Life Insurance and Long-Term Disability also offered
  • Safety Program with Bonuses for our Drivers
  • Employee Referral Bonus Program
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