Manager, Field Reimbursement - WEGC

McKesson

103d • $79,500 - $132,500

About The Position

The Manager, Field Reimbursement Services is responsible for leading a team of field-based reimbursement managers and day to day operations of a field reimbursement program sourced to McKesson by a pharmaceutical manufacturer client. The primary objective for the Manager, Field Reimbursement role is to hire, develop, coach, evaluate, culture-build and lead the reimbursement team, allowing them to successfully engage specialty physician offices and support the manufacturer customer. Additional responsibilities include the overall management of program operations including, but not limited to, staffing, profitability, standard operating procedures, process design, process implementation and process improvements. The position will monitor client SLA agreements to ensure compliance, making staffing and process changes if SLA is not being met. The supervisory guidance includes a nation-wide team of remote-based direct reports requiring monitoring activity, performance development and extensive travel for in-person training and ride-a-longs. Finally, this role will regularly interact with members throughout the Client’s organization, primarily with the Client’s head of Reimbursement Operations, while also acting as a liaison within McKesson representing the field-based reimbursement team to Client Services, Information Systems, Business Analyst’s, Quality Assurance and Training to achieve synergy of processes, training, efficiency and ultimately, customer satisfaction.

Requirements

• 6+ years of reimbursement experience and 2+ years of supervisory experience.
• 4-year degree in related field or equivalent experience.
• Experience supporting a Field Reimbursement Team preferred.
• Experience managing a field-based team, with management of a field-based reimbursement team strongly preferred.
• Proven account management/client management experience, preferably in a pharmacy or healthcare related industry.
• Proven experience in direct communication with pharmaceutical clients or stakeholders.
• Detailed understanding and experience with process documentation and improvement.
• Experience with Microsoft Office Suite.
• Excellent verbal and written communication skills.

Nice To Haves

• Collaborative, customer focused, and able to create visible value to client and within the organization.
• Ability to develop strong team relationships and bring individuals together to focus on team goals.
• Proven ability to handle multiple projects toward effective solutions and according to budget and timelines.

Responsibilities

• Leadership of a team of field-based reimbursement specialists who are responsible for providing in-office reimbursement and patient support services in an assigned territory.
• Responsible for all administrative, training and performance management duties associated with team leadership.
• Conduct weekly 1:1 meetings with FRMs, weekly FRM team meetings, and monthly check-ins.
• Conduct quarterly performance surveys and monthly QA audits of FRM activity.
• Establish weekly meetings with client and operations team to ensure consistency in expectations and two-way communication.
• Disseminate client direction across remote team and lead regular team teleconferences.
• Conduct quarterly ride-a-longs with individual team members for ongoing training and development.
• Provide Field Operations efficiencies and overall innovative ideas to enhance Field Reimbursement Program.
• Ensure that all SLA and other contractual commitments are met.
• Manage client expectations regarding delivery of services and provide proactive consultative services on process improvement.
• Assist in preparation of and participate in Quarterly Business Reviews to the client.
• Partner with FRM to establish a minimum of two development opportunities to assist in career path.

Benefits

• Competitive compensation package including base pay and potential annual bonus or long-term incentive opportunities.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees